u/Chance_Data

Is it just me, or is RingCentral support designed to wear you down?

I’ve been battling a call quality case, only on very specific calls, that you would think they would have an answer or process for.

Despite being "escalated" by our rep, I'm currently stuck in a loop of the Initial "escalation" tech ghosting the case, reassignment after I called to complain, & new tech asking for the same samples/logs repeatedly for like 2 weeks now.

We are only about 3 months into our contract. Is there a trick to getting actual results for Poly-specific issues, or is this "log-request limbo" just part of the experience?

Just curious if anyone else has experienced this frustrating support hierarchy.