r/RingCentral

Hello all and thank you for your input before I even start! So I work for a medium sized plumbing/ construction company here in central NJ. We just signed up with Ring Central (for the plumbing side) as we are trying to scale up and stop giving out our personal phone numbers when needing to call clients. We had a meeting today and everyone else’s phones work with the app, except for mine. I have been through all of the app permissions for hours on end and nothing seems to work. Do not disturb is off, my status is always available 24/7, I haven’t a set any custom limitations or permissions, nothing. I have an iPhone as does one of my coworkers, and his app receives/ sends calls perfectly. My app can send calls, but when I receive one, it goes directly to voicemail and it comes up as a missed number without me ever even seeing it. I tried to delete the app and reinstall, new login, etc, and even reboot my device. There is zero support for any of this online. What am I doing wrong here? I am perpetually stumped on this one and about to give up here. Anyone with any information would be greatly appreciated! Thanks for any input or feedback.

Hello wonderful people,

I run a small/medium sized business and we use RingCentral to communicate with our customers via SMS (mostly) and to take calls. As we've grown larger, we have added more people to our "backend" team but we're still using a basic plan. We are sharing the login details so we can all see the texts each other send and receive because we're all signed into the same account. We do it this way because it helps us pick up the work right where the other left off. We can simply scroll up and read the conversations that have already transpired and continue it from there.

I'm here to ask: is there a better way to do this?

Obviously as we keep growing we will not be able to have 10+ people on the same account all trying to text people at the same time. Toes will be stepped on, redundancies will occur and errors will happen as there's no way for us to know who's texting whom and drafts are not saved via cloud. We have some of the best service in our space due to how much time we spend on RC, and I want to be able to keep that level of service while still maintaining steady growth.

Thanks, guys!

Setting up 5 brand new Yealink T54W phones with Ring Central. I provisioned them so they're all in the admin portal on the web. They updated the firmware as part of that. Then I noticed one of those two things reset the admin password to default. Now it's also complaining that user "user" and user "var" are using default passwords.

I assume user will be filled in when I assign a user/extension to the phone. But should I change var, as that's an internal type of user. Also, should I then change the admin user account on the phone via the web interface of the phone itself on our local network, or will that somehow lock Ring Central out?

Also, can I change any of these centrally from Ring Central's admin page? It'd be a lot faster if I could.

We are having issues with SMS being resolved automatically and then not being able to resolve the conversation ourselves so it remains in the shared inbox. Anyone having this issue? It seems like a glitch.

Will RC ever introduce this feature?

Callers still can't press zero when they reach a voice mail to be transferred to a pre-determined extension (ie a admin assistant when someone is not available or a coworker when someone is OOO)