How to get incoming calls to round robin fairly
Hello friends,
We are having an issue with Ring Central. Our company has lets say, 6 employees who take inbound calls. We want them to be distributed equally. IE- Employee A, next B, next C, D, E, F, then back to A and so on.
Whats happening is one day employee B will get the majority of the calls, and the others maybe one or two. Next week its flip flopped. Moving order of employees listed doesnt seem to correlate anything. We do not want it set on simultaneously ringing all phones at once, nor do we want it to pick the person with longest idle time, as that encourages people to sit and not work hoping for inbound call.
Our rep seems to be baffled with this so hoping someone here can advise on how we can get calls to filter in the way we need them to.