r/RingCentral

Anyone else having API issues when I try to sign in to the Admin portal/using the desktop app?

Yes, RingCentral is having an outage globally related to logins. Calls still flowing and existing app sessions are fine. Just no new logins, regardless of method. Both our SSO & local "break-glass" accounts can't log in.

Hi

Anyone else using RingCentral Microsoft Teams plugin and getting a CloudFare Bad Gateway Error when attempting to Sign In??

Ring central is sending our SMS texts 4+ time. They always have problems

We've been reviewing communication tools for a small clinic, and I'm realizing there isn't really a clear best option.

RingCentral seems to have almost every feature imaginable, but it also feels like it might be overkill for a smaller team.

TigerConnect comes up a lot in hospitals, especially when people talk about secure messaging.

Then there's iPlum, which seems to focus more on giving providers a separate business line with HIPAA compliant calling and texting.

For anyone who's actually deployed one of these, where did you land and why?

Was your decision based on compliance, ease of use for staff, pricing, or something else entirely?

I'd especially like to hear from smaller practices rather than large health systems, since our needs are probably very different.

Has anyone found a way to add the private park lined to a W73P? Support doesn’t seem to think this is possible. I see the custom blf# on other Yealink devices, but don’t see the option for it on a W73P. We are looking for a “global hold” so multiple of these devices can answer and put on hold for another to pick up.

This might sound strange and maybe I'm a standout but I have had RC for my 800 number for many years, with a minimal account size. I don['t get too many calls on my 800 number. A few years ago I started getting these "blank" phone calls, usually around 3 minutes and 20 seconds .. blank calls.

They were annoying and plentiful. My RC blocked call list list is as of now well over 1200 numbers. It doesn't help much to block them though, they are rarely repeated numbers and always have corny IDs. Over time they have been a huge PIA.

But as of maybe last December I'm now getting the same pattern except that the calls are generally around 16 minutes and 43 seconds, plus or minus a few seconds. Now they are not just a PIA, they add RC call fees many times a month because I end up going over my minutes repeatedly, at $25 a crack.

RC seems to be the only agency that's making money on these calls and that makes me wonder if it might not be some deep, secretive program at RC to add costs to my bills. So far I have spent well over a thousand dollars on these additional minutes fees.

Is anyone else getting these on their RC numbers?