u/ChaotixaMayfair

So I figured I'd post here in case anyone else might have some insight into this issue, let me know please if you do!

I am a DoorDash delivery driver, have done for many years and I recently went to the Support to update my new ID/ Driver's License, my new one has my married last name change on it.

I was asked to provide lots of information to identify myself and was told someone would contact me further for the next step. I received an email and phone call from Support not much later confirming that they had updated my information and I would just need to do another verification step when I logged back into the app by taking a picture of my ID and a selfie.

I went into my app however to discover that my account was locked. No option given for a verification at all. So I contacted Support again and they were like, well unfortunately the information you provided doesn't match our records. And I was like yeah, I literally just tried to update y'alls records with new information... but after much discussion with many different agents, I was told that a seperate department will need to review my information and it could take 10 business days before I get any answer about getting back onto the platform....???

I couldn't believe it, there I was with all my information, my old ID, my new ID, my social if need be, my marriage license, any kind of proof they would need to verify me and they're saying I cant even contact this other department, that they cant even call them, only email them..

So now I'm out of work for who knows how long for no apparent reason.

Anyone else had this issue, had any sort of resolution or faster response on the verification?

Much appreciated!

Hoping this doesn't bother anyone but needed to vent for just a moment, to get some thoughts out of my head and move on.

So I'm living out of my car and doing DoorDash to stay afloat, trying to save up some money and get away from bad situations.

I got a new Driver's License recently and so I went to update my information with DoorDash, to keep things kosher, make sure I didn't run into problems later when they do one of their random verification checks. I was asked to provide lots of information and told that my new stuff would be updated. A lady called me to confirm she had updated my info and then said, 'so the next time you log into the app, you'll just need to verify your new info with a photo of your ID and a selfie, then you can resume working'. So I believed her, went to log in and verify myself.... and there was no option to do so, I was just locked out of my account. Saying because my information was unable to be verified that I'd be locked out pending a review of my information and that I could submit an appeal. Well I got back on the phone with DD Support and was told many times by many agents until my thick skull finally gave up, that my account will likely be locked for 10 business days and theres nothing I can do about it. Some special team that no one can call or talk to in any way has to review the information that I already provided and then let me know if they'll let me back in. I offered to provide any and all documentation to speed things up to no avail.

By the way, I've been doing DoorDash for years and have just about 40,000 deliveries under my belt....platinum....high customer satisfaction, I literally work ALL the time that im not sleeping, eating, or taking care of my two dogs. So this whole thing is like a slap in the face, I've always relied on being able to go out and make money at any time and now I have nothing.

I'll try to figure out some other options in the meantime but this sucks. Bills keep rolling in, no other gig app is successful in my area or they have me on wait lists for years. It's just starting to get really hot here and my car has no A/C, I'm just at my wits end with all the bad luck I've had lately and have no one to talk to so I figured venting to the internet could take a little of my frustrations away for a bit but I just want to cry.

To thank anyone who's read this, here's a picture of one of my dogs half asleep:

Anyone else had this Dasher issue?

Need to vent