u/Character_Field_9689

I have never really noticed until now since my m having to organize my plate a certain way until my new screen arrives. Why does chitu box show the front of the build plate as the back of the old plate do I something wrong in my settings or what?

Hey guys I have tried to contact customer support and have only gotten this in response. I tried reaching back out and nothing. Was trying to reach them about my screen dying out on me. Has anyone else had problems with bad customer support?