Hi everyone,

I'm making this post because I just now came across another post from someone claiming to have experienced the exact same issue. Obviously, I have no way of knowing whether their claim was genuine, but it made me wonder whether I might not be the only person who has been affected by this.

I initially had no intention of making a public post about my situation. I know that cheaters sometimes use Reddit and the forums to claim they were falsely banned, and honestly, if I were reading a post like this myself, I would probably be skeptical as well. My plan was simply to submit a support ticket and wait for it to be reviewed.

Unfortunately, I have now been waiting without receiving a response, which is why I'm posting this.

What happened

Two days ago, I received an email informing me that my profile had been blocked for violating the Terms of Service, specifically in relation to cheating or "botting."

At first, I assumed there had been some kind of mistake. I contacted a friend who was able to look up my account, and he confirmed that my profile was indeed banned.

I want to be completely clear:

• I have never used third-party software to cheat.
• I have never used a bot.
• I have never RMT'd.
• I have never intentionally violated the game's rules.

After getting home from work and realizing I could no longer access the game, I immediately submitted support ticket #46796237, explaining that I believed the ban was a mistake and asking for my account to be reviewed.

It has now been three days since I submitted the ticket, and I have still not received a response.

One possible explanation — purely speculation

There is one thing that has been on my mind, although I want to emphasize that this is only speculation and I have no evidence that this is what happened.

A few days before my ban, I killed DesmondPilak, a streamer from NA. I wasn't watching his stream at the time, and unfortunately there doesn't appear to be a VOD available, so I have no idea whether he reported the encounter, I know it was him because my friend recognized the name of the dogtag.

I recently heard that streamers can submit reports directly to BSG. I have absolutely no issue with that system — if a streamer encounters something suspicious, I think it's perfectly reasonable for them to bring it to BSG's attention.

If Desmond did report me, I want to make it clear that I do not blame him whatsoever. It is not the streamer's responsibility to determine whether someone is actually cheating. Their responsibility would simply be to bring a suspicious player to BSG's attention, after which BSG should investigate and make the final decision.

I also have no idea whether Desmond even reported me. It wasn't some unbelievable or particularly impressive kill, so I actually doubt it. However, the timing is difficult not to notice: I killed the first streamer I knowingly encountered, and a couple of days later my account was banned.

I sincerely hope that BSG does not issue manual bans solely on the basis of a player report without additional evidence. At the same time, since I have never knowingly done anything that should trigger an anti-cheat ban, I can't help but wonder whether something along those lines may have happened, which is why I included the unedited clip of me killing him, in the ticket (in case it was related).

Again, I am not accusing Desmond of anything, and I am not claiming to know what caused my ban. I'm simply trying to understand how this happened.

What I'm asking for

At this point, I'm simply asking for someone from BSG to take a look at my support ticket and review my account.

I genuinely love this game, and being suddenly unable to play it without any explanation beyond a cheating/botting violation has been incredibly frustrating.

I've also invested a significant amount of money into my account over the years, including buying The Unheard Edition, so losing access to the game like this is obviously not something I can take lightly.

I've heard from friends that BSG may use hardware bans as well, which would make buying a new copy particularly difficult. I don't want to buy a new account and pc to play again — I simply want my existing account reviewed and, if the ban was made in error, reinstated.

I'm not asking anyone on the forum to blindly believe me. I understand that anyone claiming to have been falsely banned should be treated with skepticism.

I'm just asking for one BSG employee to take a look at Support Ticket #46796237 and review the ban.

If I actually violated the Terms of Service, then obviously I will have to accept the consequences. But if this was a mistake, I would really appreciate the opportunity to have it investigated.

Thanks to anyone who took the time to read this.

NOTE: I AM NOT THIS GUY and I don't know him. (it's just two very similar situations)