Does "Review a charge" work for anybody else?
Context:
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I switched to Public mobile so now my Koodo account is cancelled, but it's still accessible for the next 3 months
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Apparently since I canceled my plan halfway through I should be getting a partial refund, but when I submit the request to "review my charges" it dosen't work
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Tried it 3 times on 3 separate days, on 3 separate devices, and it still didn't work-
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Went on Koodo assist for help. The AI couldn't help me cause technically my phone number isn't with them anymore. Called a rep and they asked for my SIN number, but I couldn't find where I wrote it down at that moment.
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So now I'm wondering if I should just wait and pray for my refund, or if I should just call again tomorrow
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But I do think that.... this should've been a REALLY EASY fix if the "review a charge" button actually worked, so I don't know if something is wrong on my end or if the Koodo website is just bad.
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TLDR: I want to know if the "review a charge" button on the Koodo site actually works or not cause I really need to use it