u/ChemicalAd2047

Hey, a couple days ago I had a laptop delivered to me, but they gave it to the wrong person and they stole it. The person who took his signed it off on fedex, who were the shippers. I reported everything to amazon, and we're in the process of doing the A to z guarantee. Last night I received this email telling me to fill it out, and send it to them which I did. I wanted to ask is this a good news in regards to me working towards getting my refund? Or is this a some type of turnaround and I'm not going to get anything?