Did I get ripped off?
Yesterday, I went and got my hair done at a local salon. When I called for an appointment the day before, the cost estimate was $150 to get my hair colored the way I wanted. I went in yesterday with a reference photo.
The stylist strongly urged me to do a similar but different hairstyle. Now, I’m not super experienced with hair styles so maybe the price difference would be obvious based off of the reference photo they showed me, but the hair style recommended was not really all that different from the one I brought in for me to think that there would be a massive price difference. They just told me they were going to add more dimension to my hair. Turns out that different hair style was $450, not $150. I thought that if the price difference of the service is $300 more, they would have notified me so I could decide on whether to proceed or not.
They then ask me if I want a hair cut - I said, maybe a little trim at the bottom. That ends up being $150. They cut off maybe an inch.
Then during the hair wash, the stylist asks me if I want deep conditioning. I couldn’t even hear him properly and genuinely thought that was just part of a regular wash - that ends up being an extra $50. They never told me it would be an additional charge - who asks a client if they want a particular conditioner without telling them that it costs extra?
THEN the stylist puts a gloss on my hair without asking me, just announces that they did it, and that ends up being $120.
So I came in thinking I was going to pay $150, and ended up paying a whopping $860 for my hair.
It’s not like I could walk out without paying so I paid, but called them after telling them I feel a bit misled. They refunded me $100 but I still feel ripped off. Do you think I should file a dispute with the bank? I’m not disputing that I got the services done and not trying to get the service for free, but I feel very deceived and misled.