My experience with the Generations trade-in program (READ)
Canada Goose Generations Trade-In Program — Read This Before You Ship
Posting here to share my experience and help anyone considering using the Canada Goose Generations trade-in program before they make the same mistake I did.
Sent in my MacMillan Parka in excellent condition for trade-in. Was quoted $421 — received $357 with zero explanation beyond "minor pilling and minor fading."
Yes, they disclose that the final value may differ. But that assumes a fair and transparent assessment — which this was not.
After 3 emails asking for:
- The criteria distinguishing "Excellent" vs "Very Good" condition
- Photos from their inspection
I got nothing. Just the same vague assessment copy-pasted back to me three times across three different reps. They couldn't even get my jacket name right in one response.
No criteria. No photos. No accountability. Just a $90 deduction for wear their own team called minor.
The fine print exists to protect a flawed process, not the customer.
My recommendation: skip the Generations program entirely and sell your jacket elsewhere.