Scammed by zomato's Customer service agent, Raised a consumer complaint
I ordered 1x Italian Garden Pizza (with paid Mushroom add-on) and 1x Coke from the restaurant "Freddy's". Upon delivery, I received a partial and incorrect order—both the Coke and the paid Mushroom add-ons were completely missing.
When I confronted the delivery partner, he clearly stated that he only delivered what the restaurant handed over to him. However, the sequence of events that followed with Zomato’s customer support constitutes severe harassment and fraudulent behavior:
Fraudulent Support & Lying: I was connected to a customer support agent named Tanishq. The agent explicitly lied to me, claiming that the delivery partner was not answering his calls to verify the missing items.
Verification of Lie: I immediately called the delivery partner myself on a separate line. The delivery partner answered instantly and confirmed that he had not received any call from Zomato or agent Tanishq.
Refusal of Resolution & Hanging Up: When I caught the agent in this lie, I repeatedly requested a conference call with the delivery partner to clear up the matter. Agent Tanishq flatly refused, abruptly cut the conversation, and hung up on me while I was still speaking.
Verbal Abuse: Prior to disconnecting, the agent subjected me to verbal abuse on the call, which is a gross violation of consumer safety and corporate ethics.
Zomato has not only failed to deliver the items I legally paid for (Deficiency of Service) but their support staff has actively misled me, engaged in unfair trade practices, and subjected me to mental harassment and abuse.
Relief Sought:
Full refund for the missing items (Coke and Mushroom add-ons) along with the delivery/service fees.
Strict disciplinary action against the support agent, Tanishq, for verbal abuse and unprofessional conduct.
Appropriate compensation for the severe mental harassment and distress caused by Zomato's support team.