I built a Whatsapp AI chatbot with mobile money integrations
After a few months of working on it on and off, I finally have a working version(with better updated)of a SaaS I've been building.
It's basically a WhatsApp customer management platform for small businesses.
I had it running for like 2 month ( December to January) and that helped me pick up a few ideas on what people want.
I added payment solutions because I feel like here in Tanzania, if a business could sell and receive their money all through whatsapp, that would actually be a great solution
The idea came from seeing so many businesses spending hours replying to the same WhatsApp questions every day. i thought of something that can:
- Automatically answer common customer questions with AI
- Automate and manage conversations
- Accept bookings
- Manage products and orders
- Track payments and payment status
- View basic business analytics
It's built with React and Nodejs, and getting the WhatsApp integration working was probably the most challenging part of the whole project.
It's still early, so I'm looking for honest feedback. What features would you expect from a platform like this? Is there anything you'd immediately want it to do that I might be missing?
