u/CityRepulsive1554

I've been talking to sales leaders across Indian fintech, edtech, and insurance the last few days, trying to understand the real gap between what call intelligence tools claim and what they actually deliver on a Monday morning.

Genuinely curious from this sub, or those of you who've used Gong, Convin, Salesken, or any of these:

1. What did you stay/leave over? Pricing, vernacular accuracy, manager workflow, adoption .. what was the actual reason?
2. For Hindi/Tamil/Telugu/Bengali code-mixed calls, how usable are the transcripts and insights in practice? Brutally honest is welcome.
3. The "AI surfaces coaching moments automatically" pitch ... does it actually work for your team, or do managers still rebuild the picture themselves from scratch?
4. What's the real ROI threshold above which you'd swap or add a CI tool? Per-seat cost, manager hours saved, rep ramp time ... pick the metric that matters to you.

Not selling anything, not building anything yet ... research mode this month. Will share aggregated patterns back to the thread once I've had 10+ conversations.

Open to all perspectives... reps, managers, founders, anyone who's been on a sales floor in 2026.

I'm an applied AI engineer spending this week talking to sales leaders to understand the gap between what conversation intelligence tools claim to do and what actually moves the needle on a sales floor in 2026.

Specifically curious about four things:

1. If you've used Gong, Convin, Avoma, Salesken, or anything similar... what did you stay/leave over? Features, price, adoption, integration, something else?

2. For teams with vernacular/code-mixed calls (Hinglish, Tanglish, regional mixes, Spanglish) ... how usable are the transcripts and insights today? Genuine question, not loaded.

3. The promise of "AI surfaces coaching moments automatically"... does this actually work in practice for your team, or do managers still end up rebuilding the picture themselves?

4. What's the real ROI threshold above which you'd swap or add a CI tool? Cost-per-seat, manager-hours-saved, rep-ramp-time ; pick your metric.

Not selling anything, not building anything yet. Just trying to understand the actual workflow before I decide what (if anything) to build. I'll share aggregated patterns back to the thread once I've had ~10 conversations with operators.

Especially curious to hear from Heads of Sales, sales ops leaders, and folks doing ground-level coaching. What's actually broken?

https://cal.eu/sasi-preetham-r