KTM India took booking through a permanently closed dealership — 4 weeks, no refund
Booked a KTM 390 Adventure through KTM India’s official website and selected KTM Jalgaon as the dealer. Later found out the dealer is permanently closed, the contact number on KTM website is wrong, and the showroom is marked shut on Google Maps.
The surprising part? KTM still allows bookings through this dead dealership.
Customer care asked me to contact another dealer (KTM Nashik), who then said KTM has to transfer the booking first. When I again contacted KTM support, they said cancellation/refund can only be done by the original dealer — which literally does not exist anymore.
Every single call ends with:
“Sir, you will get a callback/resolution within 4 hours.”
It has now been 4 weeks. No callback. No refund. No resolution.
This is honestly one of the worst customer support experiences I’ve had with an automobile company. Poor coordination, outdated dealer listings, and absolutely no ownership from customer care.
At this point, I’ve dropped my plan of buying a KTM altogether and am escalating the matter through grievance portals and consumer forums.
Has anyone else faced similar issues with KTM India support or booking refunds?
Now, I have raised complaint on National Consumer Portal (Department of Consumer Affairs)
Probably, I will cancel the plan to buy KTM 390 altogether and will go with RE Himalayan 450.
