r/KTMIndia

Booked a KTM 390 Adventure through KTM India’s official website and selected KTM Jalgaon as the dealer. Later found out the dealer is permanently closed, the contact number on KTM website is wrong, and the showroom is marked shut on Google Maps.

The surprising part? KTM still allows bookings through this dead dealership.

Customer care asked me to contact another dealer (KTM Nashik), who then said KTM has to transfer the booking first. When I again contacted KTM support, they said cancellation/refund can only be done by the original dealer — which literally does not exist anymore.

Every single call ends with:
“Sir, you will get a callback/resolution within 4 hours.”

It has now been 4 weeks. No callback. No refund. No resolution.

This is honestly one of the worst customer support experiences I’ve had with an automobile company. Poor coordination, outdated dealer listings, and absolutely no ownership from customer care.

At this point, I’ve dropped my plan of buying a KTM altogether and am escalating the matter through grievance portals and consumer forums.

Has anyone else faced similar issues with KTM India support or booking refunds?

Now, I have raised complaint on National Consumer Portal (Department of Consumer Affairs)

Probably, I will cancel the plan to buy KTM 390 altogether and will go with RE Himalayan 450.

https://preview.redd.it/s0onz7azyf2h1.jpg?width=1572&format=pjpg&auto=webp&s=0be2f6b138fc6400b3d7cdef9398748ee2db653a

Hey I've been considered duke 250 as my first bike, i need the real time service charges and maintenance of ur duke 250s how much do u spend on a service and on petrol? how is the suspension? does it handle big patholes?

Hi riders, I just wanted to know where you see TPSM in the ADV 350cc console. I have been searching for it on the menu but no luck. Any help will be appreciated. Thanks!

Has anyone who booked a 390 duke R received the delivery yet?? If yes can someone please share pictures? And if no what did your dealer/ktm tell you on the recent update?

So My bf and I are together since school days(7 years)! His dream is to get a ktm 390 which somehow never got fulfilled,It made him so sad(& me too).I texted the ktm team on Instagram but haven't gotten a reply yet.If you guys have any leads or any connection on how can I connect to them to make his dream possible! Please help🥹🧡It is just one product from their side but to my bf it might be an unforgettable memory for life....I am also a content creator so I can also create a v wholesome reel for them in return ,which might be a great marketing hit tooo!!!!!!Help me you allll!!!!!

I have no budget issue but i love the desing of duke 200 more than duke 250 but i want no compromise with power. I mean does duke 200 have enough power to satisfy my soul ? i have ride 150 cc bike before

So I booked a svartpilen 401 on April 29th. I know it’s not a bike they move much so I knew there would be a delay to get the bike. Booked it April 29th, took a test ride on may 5th and really liked the bike. They said they’ll have the bike in 7-10 days. May 15th was the quoted delivery date. They said they’ll billing would be done on may 6th. I call them up on may 15th and they say the billing will be done today and the truck is gonna start from the plant that day. Oh and between the 5th and 15th I had called them a couple of times and every time I called they said the billing is gonna be done today and the truck is gonna start. For the last 3 days I’ve been calling them to get a confirmation or some tracking details. The communication from them was abysmal. They don’t lift the calls. I tried calling the company number, the manager and no reply. The times I did reach them, anything I ask they go ‘I’ll find out and let you know in 10 mins’. And they don’t call back at all. Today I call them and they say the bike will be here on the 25th. That was the last straw. I ended up cancelling the bike and I’m gonna go with a guerilla 450. I didn’t mind waiting if they communicated properly at the very least. Absolutely pathetic from them.

Just wanted to ask if anyone has taken delivery of the 390 Duke R?

It's been almost 2 months since I booked mine and the showroom has no clue when (or if) they'll receive it.

I have also been in contact with a few different showrooms around my area and everywhere the issue seems to be the same.

Any update is appreciated. TIA.

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Hey everyone,

I took delivery of a Duke 250 back on April 28th. Since then, the bike has been parked in Bangalore, and I am planning to bring it over to Chennai (where I live and work) by the second week of May.

Right now, the odometer is only at **300 km**. By the time I get it to Chennai and can take it to a service center, it will be around the **40-day mark** from the delivery date, but the kilometres will still be well under the usual 1,000 km threshold.

KTM's official manual usually specifies the first service at **1,000 km or 45 days**, whichever comes first.

I have a couple of questions:

1. **Warranty Risk:** If I do the first service at ~40 days with only around 300 km on the odometer, will the service center accept it? Or will they tell me to go ride it more first?

2. **The "Whichever Comes First" Rule:** Should I strictly get it serviced before the 45 days are up just to keep the warranty intact, even if the engine oil hasn't seen much usage?

Is it completely fine to go to the service center and get the first service done when the bike is well under 1,000 km (around 300 to 500 km)? Will they accept the bike and change the oil, or do I strictly need to complete more kilometres first?

Thanks in advance!