u/Clean-Remove-8785

I want to warn Alaska travelers about my recent rental experience in Anchorage specifically Anchorage Car Rental. I booked a RAV4 for a 16-day trip after specifically confirming with the company that I could drive McCarthy Road. I also put a note on my reservation requesting a full-size spare as per their instructions when I called to confirm I could.

The vehicle was supposed to be delivered at 8:00 AM. They were over an hour late and then told me I could not have the RAV4 I had reserved and had to take a truck instead. A Yukon was still advertised on their website, but they would not provide it even though at first this was the better option they suggested.

Because of their no-return/no-refund policy, I was essentially stuck. My entire trip was already booked and paid for, and I had a scheduled activity requiring a 2.5-hour drive. I was told I had to pay approximately $1,100 USD more for the truck or lose the rental. I reluctantly paid because I had no realistic alternative that morning.

The truck didn't arrive until approximately 10:40 AM. It had poor windshield wipers, dirty-looking fuel cans and a jack that didn't work; I was told to buy a jack myself. About 10 minutes after leaving, the check-engine light came on.

At drop-off, the owner became aggressive toward me in front of my 11-year-old daughter. He called me “dumb,” a “stupid/dirty Canadian,” told me to “go back home,” and got directly in my face in an intimidating manner. He also said that if I didn't like the rental car, I was supposed to return it ASAP — despite the fact that I had not received the vehicle I originally reserved until hours after the agreed delivery time.

I have filed complaints with the BBB and Alaska Attorney General Consumer Protection, and I have documentation and a recording of the interaction. I've also disputed CC charges.

I'm posting this because I don't want another traveler, especially a family with a fully booked trip, put in the same position.

Please research this company carefully before booking.

I am happy to provide documentation of the reservation, additional charge, vehicle issues and complaint filings to anyone considering booking with this company.

I want to warn Alaska travelers about my recent rental experience in Anchorage specifically Anchorage Car Rental. I booked a RAV4 for a 16-day trip after specifically confirming with the company that I could drive McCarthy Road. I also put a note on my reservation requesting a full-size spare as per their instructions when I called to confirm I could.

The vehicle was supposed to be delivered at 8:00 AM. They were over an hour late and then told me I could not have the RAV4 I had reserved and had to take a truck instead. A Yukon was still advertised on their website, but they would not provide it even though at first this was the better option they suggested.

Because of their no-return/no-refund policy, I was essentially stuck. My entire trip was already booked and paid for, and I had a scheduled activity requiring a 2.5-hour drive. I was told I had to pay approximately $1,100 USD more for the truck or lose the rental. I reluctantly paid because I had no realistic alternative that morning.

The truck didn't arrive until approximately 10:40 AM. It had poor windshield wipers, dirty-looking fuel cans and a jack that didn't work; I was told to buy a jack myself. About 10 minutes after leaving, the check-engine light came on.

At drop-off, the owner became aggressive toward me in front of my 11-year-old daughter. He called me “dumb,” a “stupid/dirty Canadian,” told me to “go back home,” and got directly in my face in an intimidating manner. He also said that if I didn't like the rental car, I was supposed to return it ASAP — despite the fact that I had not received the vehicle I originally reserved until hours after the agreed delivery time.

I have filed complaints with the BBB and Alaska Attorney General Consumer Protection, and I have documentation and a recording of the interaction. I've also disputed CC charges.

I'm posting this because I don't want another traveler, especially a family with a fully booked trip, put in the same position.

Please research this company carefully before booking.

I am happy to provide documentation of the reservation, additional charge, vehicle issues and complaint filings to anyone considering booking with this company.

I want to warn Alaska travelers about my recent rental experience in Anchorage specifically Anchorage Car Rental. I booked a RAV4 for a 16-day trip after specifically confirming with the company that I could drive McCarthy Road. I also put a note on my reservation requesting a full-size spare as per their instructions when I called to confirm I could.

The vehicle was supposed to be delivered at 8:00 AM. They were over an hour late and then told me I could not have the RAV4 I had reserved and had to take a truck instead. A Yukon was still advertised on their website, but they would not provide it even though at first this was the better option they suggested.

Because of their no-return/no-refund policy, I was essentially stuck. My entire trip was already booked and paid for, and I had a scheduled activity requiring a 2.5-hour drive. I was told I had to pay approximately $1,100 USD more for the truck or lose the rental. I reluctantly paid because I had no realistic alternative that morning.

The truck didn't arrive until approximately 10:40 AM. It had poor windshield wipers, dirty-looking fuel cans and a jack that didn't work; I was told to buy a jack myself. About 10 minutes after leaving, the check-engine light came on.

At drop-off, the owner became aggressive toward me in front of my 11-year-old daughter. He called me “dumb,” a “stupid/dirty Canadian,” told me to “go back home,” and got directly in my face in an intimidating manner. He also said that if I didn't like the rental car, I was supposed to return it ASAP — despite the fact that I had not received the vehicle I originally reserved until hours after the agreed delivery time.

I have filed complaints with the BBB and Alaska Attorney General Consumer Protection, and I have documentation and a recording of the interaction. I've also disputed CC charges.

I'm posting this because I don't want another traveler, especially a family with a fully booked trip, put in the same position.

Please research this company carefully before booking.

I am happy to provide documentation of the reservation, additional charge, vehicle issues and complaint filings to anyone considering booking with this company.