What is wrong with Google Fi support? They won't let me correct the shipping address for my order or cancel my order
So I ordered a new phone, I've been with Google Fi since the Nexus days, and the shipping address is showing up as a previous address. I thought I put it on right, but maybe that's my bad, should just be a simple process to change that, right?
So I looked online, nope, it says options should be available that just aren't in the interface.
So I called support, twice. They said I can't change the shipping address until it's been shipped TO THE WRONG ADDRESS.
I said, ok, fine, just cancel the order. They said they can't cancel the order until it's been shipped TO THE WRONG ADDRESS. But they gave me a solution, they said I could just refuse the delivery, the delivery that is going to be delivered to an address WHERE I DON'T LIVE.
They also said that I could refuse or correct the shipping address when the delivery company contacted me. In all my years of being lazy and having stuff delivered to me, I have never once had any delivery company contact me, maybe with the exception of those "we missed you" notes they'll put on your door, but again, I DON'T LIVE AT THE ADDRESS THEY HAVE
This is not even a phone for me, I talked up how great Google Fi was to a friend for weeks before I convinced them to get on my plan and now they're just sending that phone to somewhere I lived years ago
Also both times I called they refused to send me to feedback survey you get at the end of a call cause they didn't want negative feedback