r/GoogleFi

Got my monthly bill and it breaks down how much GB of service I’m using and it’s 96.64GB is this on the high end for a month or service ?? Anyone else use more or less

My child is studying abroad for 110 days. I know that is 20 over what Google Fi allows. Any way around this? She'll be in Greece.

Or any suggestions on what else to try?

EDIT: Solved. Google provided a refund before receiving the devices FedEx had. This freed up the value in the previous check which allowed ordering without another credit check. Note that without escalating and getting the immediate refund I would have had to wait 5-10 business days.

Hi u/googlefisupport — hoping you can help escalate this since I've hit a wall in chat support.

I ordered 2x Pixel 11 Pro phones on my Google Fi account (financed, required a credit check to purchase — one phone for me, one for my wife, both on the same plan). Tracking shows the package was damaged in transit and is being returned to sender by UPS. I never received the devices.

I contacted support today (Case ID 7-2497000042135). After being routed from the Google Store team to Google Fi, I was told:

• The order is marked "Return to Sender."
• I have to wait until UPS delivers it back to Google's warehouse and it's scanned in.
• Only then will I get a refund.
• I would then need to place a brand new order..

I pushed back because:

1. This wasn't a return I initiated — the phones were damaged by the carrier and never reached me. This is a failed delivery, not a buyer return, so I don't think the standard "refund after warehouse scan" return policy should apply here.
2. I already went through a hard credit check to finance these devices. Being forced to cancel and place a brand new order risks triggering another credit inquiry/new financing application, which I want to avoid entirely.
3. Google Fi's own Device Protection program ships replacement devices next-business-day before the damaged unit is returned — I'm asking for the same treatment here, especially since this was carrier/fulfillment error, not anything on my end.
4. EDITED ADDITION: It is just inconvenient and frustrating to wait to reorder and be without phones for a couple of days. Not the service level I was hoping for.

The agent was polite and tried to help, checked with a supervisor, but said the system automatically ties the refund/cancellation to the original order and can't be overridden at his level. He said a supervisor would follow up by email in 24-48 hours.

What I'm asking for: a reshipment of the 2 Pixel 11 Pro devices under my existing order/financing agreement, without waiting for the damaged package's return transit, and confirmation that this won't cancel or reset my financing/credit agreement.

Happy to DM my order and tracking details to a verified support rep if needed. Any help getting this escalated properly would be appreciated.

Unfortunately my s23 bricked itself on the way to work yesterday. When I had set up my Google account I never checked the backup phone number/email to be something different to my device.

I was loaned an old Samsung note to use until my new phone comes but couldn't figure out how to get into my Google account since it still wanted 2fa to fully log me on. Thankfully my laptop was still logged into Gmail/Google andi was able to get to Google Fi account and get on web calling. This way Google could call me with the 2fa code and I was able to get my phone number and service back.

Once everything was up I made sure I had the recovery codes printed and stashed safely.

Please please please print out those recovery codes for your Google account if you haven't already and make sure you've got other ways to get to your account with recovery email/phone numbers. I also didn't realize they had a video selfie option to allow 2fa when the traditional method don't work.

I did take the phone to a repair shop and anxiously awaiting if there's anything that can be done to recover my phone

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Unfortunately, sign up for Google Fi Wireless is currently not available. Please try again later

I get this all the time when trying to join why ?

I have a pixel 8 phone with google fi. I've had zero cellular data since Saturday. This started a couple days after a new software update. My phone states I have no sim card, despite having an e-sim. I've been through all troubleshooting steps and have been unable to find a solution. A support person deleted my sim number from their end, as my phone encountered an error trying to delete it. I was unable to complete the set up for a new sim card. I can now no longer send texts or make calls even on wifi. I got transferred to a specialty team, and I found out this morning they're now transferring me again to the engineering team.

My phone is out of warranty as of last year, so my options are to keep waiting for a potential fix - who knows how long that could be. Send my phone in for repairs on my own dime, or buy a new phone.

I'm leaning towards buying a different android phone and finding a new carrier. Extremely unhappy with Google right now. This is not the first issue I've had with this phone that support has not been able to help me with. My last issue was solved by factory resetting my phone, but I lost access to teams for work, so I don't want to have to keep doing that over and over again.

Got my monthly bill and it breaks down how much GB of service I’m using and it’s 96.64GB is this on the high end for a month or service ?? Anyone else use more or less

Hello, I recently attempted to receive assistance from customer support in moving myself and 4 family members from T-Mobile to Google Fi during the current promotion period. We ran into some confusing issues after I issued the invites. The support calls were a mess, especially the second one with Victor where I now think I received incorrect information. Initially I enrolled, chose my new phone with a Pixel trade in and then afterwards added the other 4 through an invite. My wife accepted the invite and then the wheels came off the process. In the end I cancelled her invite not knowing it would result in her no longer being eligible for the promotions. The first support call the rep told me once the others were on board I could call back and they could add her back into the group with the promotions. Then my son tried to move forward with the invite I sent to him but became confused by the screen that provides three options, the far right of which is "purchase a phone later". This terminology was confusing so he stopped going any further. I had support call me again, this was Victor. He had to put me on hold for long periods with every question, seemed unsure of what he was doing. He finally told me that I would have to order everyone's phones myself and handle all the trade-ins as well. Those I invited to the plan would not get an opportunity to do this on their own. Yikes, he said this would include me needing to mail everyone their phones and trade in kits because they would all be shipped to me. I was shocked and cancelled the entire process including my previously ordered Pixel Fold 11. Now I too am locked out from the promotion. I'm a Google Ecosystem guy as are my wife and sons. This has left a very bad taste in my mouth for Google. We had been looking forward to joining Fi. I would like to have my eligibility and my wife's eligibility for the current promotions restored and some clarity on the process. As I understand it, 1) I sign up as one line on Google Fi-choose my phone-add trade in 2) I then add persons to my account and send the invites 3) they accept the invites and when confronted with the 3 choices screen they select purchase a phone later 4) I assume this will take then to a page where they can pick their phone and add any trade in. They will have the same promotional opportunities I have as the primary. Can you help me or should I just give up on the entire idea of moving the family to Google Fi?

Very long term customer.

Logged into Fi and assume the offers relate to ME.

Go all the way through the purchase for a Pixel 11 and then told it's only if I add a person.

There's zero mention of this on any of the prior screens.

Are there offers for existng customers?

Is Fi, in essence, telling me that as an existing customer there are no offers?

And that would explain the deception of their phone pages -- they don't want to explicitly say that.

Any insight from the community will be appreciated.

It's been 3 years since I purchsed a phone from the Fi store -- and at that time, the offers for existing customers were pretty close to the offers for new ones.

Thanks.

A little over a month ago, I upgraded my wife's phone to a new Pixel 10 Pro. At the same time, I also added a new line for my son. Without realizing, I selected the new phone at checkout to apply to the new line instead of my wife's existing line. I was unaware of this mistake until I received an email from Fi notifying me that I was about to miss out on the new phone promotion due to not activating it on the new line within 30 days.

I reached out to support and created a ticket. It took multiple attempts to speak with someone who understood my actual issue, that even attempted to escalate the ticket. Thankfully, the last support representative I spoke with did escalate the ticket. I just heard back and am being told they will not correct the mistake. And, I get it, I made the mistake, not them. However, any time I have had a similar issue with other products from other companies, they are understanding and resolve the issue by updating the selection post-purchase, because they want to keep customers. It's extremely disappointing to know that, in the past when I've had issues on my account, Fi support was actually helpful. However, this is leaving a bad taste in my mouth and it seems, as I can see from so many other recent complaints, that Fi support is becoming less about keeping customers satisfied (actions speak louder than words). I get it, we're small potatoes to Google, but I would think you would want to keep my business that I've been giving you for the past 7 yrs, and just added a new line. If this is what I can expect from now on, that honest mistakes will not be understood and no options for resolution will even be considered, then I'm done with Fi. All I'm asking is that the promotion be updated to the standard promotion on new phone purchases on an existing line. The fact that that's being refused is...odd.

So I ordered a new phone, I've been with Google Fi since the Nexus days, and the shipping address is showing up as a previous address. I thought I put it on right, but maybe that's my bad, should just be a simple process to change that, right?

So I looked online, nope, it says options should be available that just aren't in the interface.

So I called support, twice. They said I can't change the shipping address until it's been shipped TO THE WRONG ADDRESS.

I said, ok, fine, just cancel the order. They said they can't cancel the order until it's been shipped TO THE WRONG ADDRESS. But they gave me a solution, they said I could just refuse the delivery, the delivery that is going to be delivered to an address WHERE I DON'T LIVE.

They also said that I could refuse or correct the shipping address when the delivery company contacted me. In all my years of being lazy and having stuff delivered to me, I have never once had any delivery company contact me, maybe with the exception of those "we missed you" notes they'll put on your door, but again, I DON'T LIVE AT THE ADDRESS THEY HAVE

This is not even a phone for me, I talked up how great Google Fi was to a friend for weeks before I convinced them to get on my plan and now they're just sending that phone to somewhere I lived years ago

Also both times I called they refused to send me to feedback survey you get at the end of a call cause they didn't want negative feedback

Been scouring the internet since I'm rolling with a phone from 2020 that has developed some battery issues, and my cell phone plan expires in 18 days, and I realized that I could probably get a good deal by swapping to some other carrier.

I'm swapping from Mint Mobile to a new carrier, and it looks like the google fi deal is the best on the internet right now.

Looking at this sub, I see it's a bit confusing to try and stack all of this stuff to make it all work as cheaply as possible.

How can I do this to get a pixel 11 pro (or galaxy s26 ultra, whichever), and the unlimited essentials plan, or something similar, for as cheap as I can.

Hey so I basically just purchased my very first Google Pixel, which I thought it’d be a nice experience, but I have issues already with Google Fi to apply my offer

I basically got the Pixel 11 Pro first through google financing, but I had a verification issue with my payment. I had to cancel the order, verify payment and I changed phone configuration to 512gb

Anyway, I was able to choose my unlimited plan to first ordered pixel but when I cancelled the order my account on Fi seems to be stuck on that past order or plan.

I don’t even see the current status of my offer, I did the purchase of the new google pixel and can’t added to my Fi account.

I can add it to other account and probably add that account to my family, but not sure if that’s only going to make things messier

I have contacted support and they all tell different things, some told me to repurchase and return it, some others that it’s fine I should activate the phone once it arrives as I’m still a new customer

Am I screwed? Don’t want to pay $300 extra and not having service on phone due to this error

I am currently a google Fi customer with 3 lines. I have a Pixel 8 pro and I'd like to upgrade to the 11 Pro 512. If I do a straight upgrade it's $550 off the phone and works out to $27.88/m for 24 months. The other offer is add another line which gives only $300 off the phone but $799 back over 24 months on the plan. It looks cheaper to just go to 4 lines even though I don't really need it. Am I missing some catch?

https://preview.redd.it/p0tb2nwkf8kh1.png?width=608&format=png&auto=webp&s=4c900fb53e692ce8c2684e9909778108decd2cde