Ingram Sparks' mysterious "Upload New File" button
I posted this 12 days ago on r/writers and got no responses. But the situation has gotten worse.
>I submitted my cover and interior files to IngramSpark for both print and epub and received a response that I needed to fix the .pdf cover file for my print version and upload the revised file. For the life of me I can't find any way to upload that revised file and the title itself sits there with an "awaiting update."
>In their help section, I find this:
>* Click on the title of your book; this takes you to your Title Details page.
>* On the top left-hand side of the page, you will see a button “Upload New File”.
>* A revised file cannot be submitted until the "Upload New File" button is there.
>Can someone explain why the "Upload New File" button wouldn't be there? Is this common or has someone else had this experience?
>Their whole process does seem like more than it should be, though it's my first rodeo, so, I don't have anything to compare it to.
Six days after I wrote this I updated to report the mysterious button had suddenly appeared. So I painstakingly resubmitted, making sure all the i's were dotted and t's crossed. Then re-uploaded the files. Today I get another rejection with the note that no cover file had been received.
And again there is no "Upload New File" button!!
So, I feel a little like...well, who cares how I feel. My question is, has anyone else run into anything like this at the IngramSpark website?
Also, you can submit a support ticket, but it takes them a week to respond??!!