u/Cleaving

I love the remote - I truly do. However, even after getting two replacements (SofaBaton support is especially kind for helping me out with the snappy replacements!) , the issue ends up being the same. I thumb up or down the scroll wheel, and nothing happens. If I feverishly roll it in alternating fashion, I might get a menu movement enough to do what I need, but beyond that - almost unusable. In the case of the first two, the scroll wheel failed outright and I couldn't switch TV inputs without the default remote(s), plus the remote's menus were non-navigable by that point.

Is there any particular way to fix this, even temporarily? Not afraid to open it up, but I'm wondering if it's just a 'me problem' or a known issue?