Major problem with delivery
I ordered a mouse. I had the package shipped to German. According to FedEx, the mouse was delivered and signed for. The problem is: I never received anything. At the time of delivery by FedEx, no one was even home; there was no authorization to leave the package or hand it over to someone else. That same day, I asked my neighbors received anything. The next day, I opened a support ticket. They said, “We need 2–3 business days to figure out what happened to the package.” Okay, so I waited. After 5 days, I asked, and they said, “We still need a little more time.”
I asked right away if they could send me the signature -they did not. After following up twice more, I set a deadline for Razer. If I didn’t hear from them by the deadline (which was very reasonable), I would get my money back through PayPal Buyer Protection.
The deadline passed, and I requested a refund. Four days later, I received an email with a PDF containing the signature of the person who signed for it. And what can I say… that signature is 1000% not mine.
According to Razer, I’m now supposed to file a police report. Excuse me? In Germany and other countries, the SENDER is liable until the package reaches the recipient. I’m an honest person and wouldn’t have opened a support case if I had received it, but
- There was no one there to accept it
- Isn’t that my signature?
- And the name in the “signed for by” field is also wrong
And now I’m supposed to deal with this?
It’s a real shame—I just wanted to try something new. Now I know what—and where—I definitely won’t be ordering from again!
Is anyone else here having similar problems?
If so, how did it turn out for you?
I think the support team’s behavior is absolutely outrageous. Especially since I offered to send them my actual signature.