Help. Revoked Membership.
Anyway to have this issue resolved in less than “24-48 hrs” or 5-7 business days? Anyone had an issue like this before or another way to communicate with the proper customer support team?
Yesterday I was informed that my gym membership was revoked due to an investigation into an incident where I was allegedly acted in a way where it was deemed inappropriate.
I was informed that I was reported gotten behind the front counter to steal a pair of AirPods at night hours through security footage review at my local Fitness Facility in FL.
While I had wished someone had contacted me about the incident for further details. However, I assure that I did not steal anything. To clarify the matter, I had came into the gym earlier that night and worked out. At some point during my training session my AirPods Charging case must’ve been misplaced potentially fallen off my backpack or gym shorts somewhere along the gym floor(s) or around the exercise equipment I used that night. I didn’t notice them lost until I got home later that night.
After realizing this, I used the my Apple iCloud account’s “Find My” app to locate Apple devices therefore realizing my AirPod Pros 2 charging case where left behind in the EoS location in N Wickham.
I arrived and I say did quickly say the person upfront through words that I was just locating and grabbing my lost AirPods Charging case through my iCloud “Find My” app’s “sound” and “localization” features to identify my case. “Find My” showed that they were behind the counter and were 5 ft away from me and I could hear my AirPods Case sounding off their locating tracking tune.
Once I identified my empty AirPods case using this feature, I took them and left the gym peacefully. This has not been the first time I have lost my case in the gym and I had this interaction with staff. No incidents before.
An additional note during this incident, I was also using my ACTUAL AirPods earbuds in an active call with my girlfriend. This could’ve been spotted from the security footage that I had my AirPods on my ears. I only came back to the gym to reclaim my property and left to go back to my home to sleep. The interaction was very brief and quickly done.
There were no intentions of harm, cause a concern for the safety of the employees or members of the gym. Nor do I wished to steal anything or vandalize anyone else’s personal property.
I have already talked to the locations operations manager, and explained whole the situation to him and I have been informed to make a formal approach through the email he provided me to reach the team that flagged my account and proceed to request a formal review into the matter to request a reinstatement of my membership agreement. The person who called me has no way of giving me a proper number to call and the operations manager said he can’t do anything about this issue because is above him (and the district manager can’t do anything either).
So I am stuck playing the waiting game, after speaking with customer services I was given this same explanation and was told to wait if I hear back with those two timeframes mentioned at the start of this thread.