New S1 troubleshooting help - Homing issue
I just bought a brand new S1 40W and on startup i'm having issues.
After removing the film, installing the module and connecting, removing the front gantry stop blocks from shipping and installing the ducting, and the whole quick start guide. I finally turned the machine on and here is what happened.
I released the e-stop, then turned the switch on in the back to the "on" position.
The interior lights turned on, the button on the front of the machine blinks slowly white, the laser module rises to the highest position and stops, the gantry starts walking forward at a steady pace until it runs the 40w laser module into the front light of the machine and then starts to slip gears and vibrate violently.
I tried downloading the xtool studio software, in hopes that I could update firmware or take manual control or something but the problem is when i connect to my laptop with the provided usb-c to usb-a cable. I can't connect to the machine because it is not powered on. I then manually place the gantry to the rear-most position to give me more time. I power on the machine and I see in the new project window within xtool studio that once i power on my machine, i can then connect my laser machine and select the device settings icon by it but by the time i get through that process, the gantry is at the front of my machine slipping gears and vibrating violently again so I am forced to e-stop to prevent damage but in turn I also disconnect from the software so I can't pull any data or try to update anything since the connection is disconnected.
I've looked at the position sensors and they are clear and don't look damaged, I mean it is brand new out of the packaging so it has to be something else? I'm working with tech support but they take forever to respond and aren't very helpful so far.
Anybody able to help me out ?