u/CoffeeMan392

My colleagues and I work as remote interpreters for Teleperformance (TP Chile). Every day, we act as the essential bridge between English-speaking healthcare professionals and Spanish-speaking patients with limited English.

We handle high-stakes medical calls where a single wrong word could hurt a patient. We literally help save lives under intense pressure. On top of that, we handle sensitive financial and banking calls requiring strict confidentiality and high concentration.

Here is how Teleperformance rewards that level of responsibility:

- Frozen wages: Our salaries have been frozen for 4 years. We earn barely $10,000 CLP (~$11 USD) per month above minimum wage.

- Zero breathing room: We are expected to take back-to-back high-stress calls with zero time to mentally process or recover.

- Denying basic human needs: We get penalized for taking bathroom breaks. You read that right, we are penalized for exercising basic bodily functions.

Because of this physical and mental abuse, we went on strike.

We aren't demanding anything crazy, we just want basic human dignity, a living wage, and the right to go to the bathroom and take a breath without being punished.

Teleperformance’s response? Total stonewalling. They completely refused to engage in dialogue or negotiate, even when the Chilean Labor Directorate (Dirección del Trabajo) stepped in as a mediator. They would rather ignore government labor bodies than give their workers basic human rights.

Corporate exploitation has no borders, and companies like Teleperformance rely on underpaying workers in South America while making billions globally off our labor.

We are standing our ground. Solidarity to everyone fighting exploitative employers everywhere.

LinkedIn Post

Official Union's Instagram (Feel free to share, repost and make it public)

Hey guys, just need to vent. I work remotely from Teleperformance, for LLS. My supervisor/team lead is based out of their hub in Colombia.

For the past couple of months, this guy has been on a total micromanagement power trip. He actually enforced a rule where if we use the bathroom (*bathroom breaks*), it gets counted against our "Hour Compliance" metrics. Taking a break for a basic human need literally tanks your score. Because of this artificial metric tightening, he marked my April productivity at 82% (target is 84%) and stripped me of my monthly performance bonus. I was furious, but kept my head down.

Then this past Sunday (May 17th), the client portal (InterpreterConnect) completely shit the bed. It was a massive, global system outage. The software kept throwing errors saying *"Our records indicate that you are not supposed to be working at this time"* and wouldn't register the softphone. It automatically kicked me out constantly, which tracked as 12 automated "Unavailable" status hits, and eventually the client's system locked my PIN.

I documented everything in real-time. Kept a detailed spreadsheet log, took screenshots of the errors, and sent it to him. His response? He blamed my internet. In an email yesterday, he actually tried to tell me my network's "jitter" was too low. Anyone with basic networking knowledge knows that low jitter means a *perfectly stable, high-end connection*. The guy is technically illiterate but desperately trying to transfer the operational risk of their broken software onto my paycheck.

Today, he drags me into a mandatory Zoom call. He’s super passive-aggressive, intimidating, and straight-up tells me he's issuing a formal written warning and docking my metrics for the PIN block. Little did he know, I recorded the entire meeting (which is 100% legal to use as evidence where I live if you are a participant in the conversation).

Here is where the story turns.

I am autistic (ASD). I've always kept it completely private because my psychiatrist told me I have a legal right to medical privacy and don't have to disclose it to employers, which is true. But after that Zoom call today, I realized it was time to play my hand.

In Chile, we have two incredibly powerful laws that corporate legal departments are absolutely terrified of:

Ley Karin (Workplace Harassment Law): This law strictly criminalizes supervisor bullying, verbal intimidation, and hostile work environments. Under recent updates, harassment doesn't even need to be "repeated", a single event (like his toxic Zoom call) is enough to trigger a federal investigation.
Ley TEA (Autism Inclusion Act): This legally forces employers to provide "reasonable accommodations" for neurodivergent employees and strictly bans rigid metrics that cause emotional distress or affect an autistic person's health (like penalizing bathroom breaks, which I use for sensory regulation).

If a company fires or retaliates against an autistic worker after a formal disclosure and a harassment report, they face insane punitive damages (an extra 6 to 11 months of full salary). But the real kicker is that the company gets hit with a 2-year automatic blacklist from bidding on any government contracts. For a massive corporation like TP, landing on that blacklist is a financial catastrophe.

So, right after the Zoom call, I went to our internal HR portal bot (Tipi) and filed a formal Ley Karin harassment claim. I then fired off a massive, legally-worded email to Teleperformance’s corporate Legal department in Chile, CC'd HR, attached my actual medical certificate, and updated my open case with our federal Labor Board (Dirección del Trabajo).

To top it off, I replied to my supervisor's email chain, CC'd Chile's Legal team, and basically told him:

"I have officially notified Corporate Legal and HR of my Autism diagnosis. Under federal law, your bathroom restrictions and threats over platform bugs constitute direct discrimination against a neurodivergent worker. My lawyer has the Zoom recording. Talk to Legal."

I honestly cannot wait for compliance in Santiago to call this dude in Colombia and tell him he needs to sit down, shut up, and undo every single metric penalty he gave me if he wants to keep his own job.

Know your local labor rights, people. Sometimes the law gives you a bazooka, you just have to learn how to aim it.

We literal life-saving medical interpreters for Teleperformance are on strike. They freeze our pay, penalize us for using the bathroom, and refuse to negotiate.

TP supervisor tried to write me up for a server crash today.