How much of your actual client communication ends up in your CRM?
I've been talking to a lot of agents lately and keep hearing the same thing. The real conversations happen over text from your personal phone, and the CRM only gets updated when you remember to go back and type it in. Which is basically never.
We ended up building something that runs on your iMessage in the background and updates your CRM as you text.
Do your team leads make you log everything into a CRM?