▲ 13 r/Spectrum_Official
Your marketing dept got me to be a customer, your customer service got me to cancel in less than a hour of signing up.
I was ready willing and able to switch Internet services for fiber, the customer support was so rude when we called back to ask about installation we just cancelled. How much money was spent on marketing to get me as a customer, only to pay someone to drive us away as customers. Your employees made my wife cry for no reason and forced me to spend half the day at work dealing with being hung up on repeatedly, given the run around. 5 different calls it took before we got to cancel.
u/Comfortable-Yak-6599 — 8 days ago