r/Spectrum_Official

I have 10 wireless IP security cameras that I view all live. I also have the Spectrum 1gig/40Mbps plan. Why the 40Mbps spec and not 50 or 60?

I've had to deal with many awful companies working from home for the past 10 years. Most don't value loyalty, most never reach the speeds you pay for, most make it impossible to speak to a human. F'in AI goes in a loop or wait times over 3 hours. Comcast, ATT, and Verizon, I'm talking about you... especially Comcast, the bane of my existence.

Spectrum probably has it's share of hate, but for one, I see a sharp contrast. I've had no speed problems, but recently had an issue about something else. I called and spoke to someone in less than 2 minutes. He couldn't help me ultimately, sent me to someone higher. About 8 minute wait, and my problem got resolved with very kind, english-native customer support (both agents). WOW, what a breath of fresh air, I want to say thank you! I've been a customer for 3 years, and I don't see ever switching at this point. I'm sure that's not everyone's experience, but I want to give credit where it's due, Spectrum is not like the others for me.

Recently moved into a new home this May. Spectrum is the only option in my area. Online gaming is completely impossible with my spectrum connection. Sometimes I can go an hour or two just fine, but more often than not, I will get lag spikes and packet loss for anywhere from 5 seconds to several minutes at a time every few minutes. This means on a game like counter strike, I am getting a lag spike where I can't even move my character at least every round. I've tried everything

Replacing spectrum router with Ubiquiti Dream Router 7

Hardwiring my desktop directly into my router

Replacing every ethernet cable

I've spent a ton of time and money trying to fix this. Routing all new cables, replacing everything, $300 new router. I feel defeated like this will never be remedied

With my current setup, I have the modem plugged directly into my coaxial drop in my basement. I had a tech come out yesterday and he said he replaced some cabling outside that was chewed by squirrels. However, when I tried to game that night I was met with the near constant lag spikes. My ubiquiti router shows my internet having around a 96% uptime with tons of red and black spikes in connection. What can I do to remedy this? I have been reading about modems that have had issues (ES2251 and EN2251). But my modem is the EU2251 which is supposed to be good. What can I do to try to fix this? I feel as if I call spectrum support again they will just come out and change out the modem.

I'm going to keep this very short and brief. This is both an internet problem and a billing problem. I've been having nothing but internet issues, slowdowns, high latency over wired internet (ethernet Connected to my laptop), Delayed notifications, dropped phone calls because I cannot get a decent signal out where I live, and a whole host of other small problems over a two month period.

It just happens today that my internet was completely down for a small period of time along with my backup cellular internet. Even still, that small period of time turns it to something completely long because it's been an intermittent issue every day or every other day, for 2 months straight. Not only that, internet support over at Spectrum over the phone is telling me that they can only provision a maximum amount of $12 and some change to my bill. But the problem is that they're telling me that I needed to call in. Well, dude, if I was able to call in I would. I can hardly get a cell signal out here as it keeps going in and out in my mobile home.

I'm reliant on both internet services due to the fact that I'm actually crippled to a cane. So I have to walk either 500 feet out towards the main road where I live just to get a decent signal. And even then When my internet isn't down, it's usually some other issue like a HTTP timeout or longer latencies or delayed notifications or missed calls because I wasn't able to receive them due to any External factors connected to my spectrum internet.

Spectrum is lucky that they're the only one out on my side of the city that has decent *dependable speeds. Since there's no other internet provider out here that provides that type of internet to my mobile home. This may seem like more of a rant than anything, but it shouldn't be me dependent on calling Spectrum customer service to have a problem fixed, even though I told them over the phone that I can't make Long enough phone calls to report a problem.

It shouldn't be dependent on whether a customer is factoring in them calling in for customer support or help. It should be factored in that there's a small population on my side of the city that uses Spectrum Internet. As everyone else that's out by the main road is mainly using fiber, which Spectrum doesn't have on my side of the city.

I’m in the northern suburbs of Atlanta. Can’t get any of the local TV stations that I usually watch. The Spectrum app launches, and then when I choose a program to watch, I just get that spinning icon.

I have done what I can do.

Talking to the Spectrum support people is unproductive. They keep wanting me to reboot the Roku — does not fix the problem.

They told me to do a TV reset, doesn’t fix the problem.

An Internet reset doesn’t fix it either.

I can’t get the Spectrum app to work on my iphone either. I’m using a spectrum Internet, so the app has my credentials and knows who I am. I should be able to use it.

Before contacting me to do any other tests, please verify that you can make the app work on an actual TV to get local channels like WSB. Until you’re sure of that, then there’s no way to think it’s just my TV/iPhone.

Hi,
Any info for High Split for NYC and Fort Lee NJ ?

We have two old RoadRunner email addresses. Mine is tied to the Spectrum account and I can log in and access my email via Webmail. My wife also has a RR account and still gets her email on her PC. However, she cannot log into Webmail to get her email at work. When she puts in her email address and password, Webmail says the credentials are wrong. So, her email is working but inaccessible via Webmail.

A couple of years ago, I kept getting my Spectrum account hacked and people ordering iPhones. I changed the login credentials I used to manage the account to something other than my RR email address. I can log into email using these new credentials. I can't log in using my RR email address, however, which really isn't a problem for me. However, my wife needs to be able to access her email via Webmail sometimes.

What do we do?

Thanks!

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Ever since the upgrade to the internet over the weekend my internet has been extremely spotty. I get speeds up to 1.2gb and it goes as low as 205mb. I need someone to come out and see what's going on, or at least trouble shoot it on your end.

Hawaii customers- we're actively monitoring weather conditions ahead of Tropical Storm Lala, which is expected to bring high winds and tropical storm conditions to your area. We are staging crews now so we can respond as quickly as possible.

We work closely with local power companies, and if you lose power, they will have the best information. Once power is restored, and conditions are safe, our techs will work quickly to restore any affected services.

For more information, visit http://Spectrum.net/stormprep

Hi, my upload speed is usually around 25-30mpbs but after a recent long term outage i just had it now is down to like 5 and lower. I've rebooted a dozen times, contacted spectrum and nothing is helping. It can't be my modem (own my own) and everything was fine until this long outage we just had.

What could be the problem and what can i do? Will a spectrum tech really have anything to do to help? A tech is supposed to come friday and I just want to know what to expect, never had this problem before and things were fine leading up to the outtage.

I do stream and game a lot so it's been messing with that highly.

Hi everyone. I am trying to get my MySpectrum account fully verified so I can access the Sign In and Security settings. I already completed authentication with an agent, but the app still shows “Unable to Verify Your Identity” and blocks every security option. I cannot access biometrics, 2-FA, or anything else.

During the chat, I even offered my birthday and SSN to move the verification forward. Instead, the agent asked for my mobile numbers and email address. After I provided them, she told me she “also went ahead and confirmed (the other number I added) as your primary to receive text messages and emails.” I did not ask for that change, and my contact information was already correct because I updated it myself in the app before reaching out.

Even after all of that, nothing changed. The app still sends me back to Contact Us or Chat With an Agent, and I cannot get past the verification block at all.

I need to know if there is a wait period for verification to refresh. If not, I need guidance on who can escalate this on the backend so the app finally recognizes that my identity has already been authenticated. Thank you.

TL;DR: Agent authenticated me, but the app still says I am not verified. I even offered my birthday and SSN. She changed my primary number without me asking, even though my contact info was already updated. I still cannot access Sign-In and Security. Need to know if there is a wait period or who can escalate this properly.

Hey there,

Seen some posts on here sharing similar concerns, but we recently had a network upgrade in our area, and since have had a really spotty connection while gaming. It's mostly with online games, but I'll randomly get huge lag spikes with rubber banding and the such. Is there any way to get extra support here?

We got an outage Friday evening due to the weather, no big deal, things happen. Saturday morning I notice things still aren’t on which I don’t take much note of since the storm was bad. Today marks day 3 and the internet still isn’t working, even a neighbor asked me about it. There’s no ETA of when the internet will be brought back and I already used all of my hotspot. I’m in Springdale Ohio if it makes things easier to track

This is the longest outage I have ever experienced in the past 18 years of having TWC/Spectrum (save actual power outages). We're now on hour seven, and the resolution time keeps getting pushed back. Realistically, what can we expect? I'm a remote developer for a big software company. Currently trying to get a reliable connection on an iPhone hotspot, but it's not stable. I sure would dislike having to drive to the office tomorrow. They make us wear long pants, and it's too hot for that!

Spectrum is currently the only provider in my area. My bill never stops going up. They keep adding streaming services with commercials they say at no extra cost then my bill goes up. They just said our internet download speeds have increased at no extra cost then my bill went up $10. Upload speeds are a joke at about 10mbps. Xfinity is currently installing cables in my neighborhood of 150 homes and the neighborhood next to me with 400+ homes. I can’t wait to cancel my Spectrum service and MANY others will too. Advice to Spectrum “stop screwing your customers in areas where you have a monopoly”

I recently had Spectrum fiber installed and am trying to figure out whether what I’m seeing is normal or whether I should push for the install to be reviewed before the temporary line is buried.

The service is the 100 Mbps plan. When it was working, throughput was very consistent at about 113 Mbps down / 23 Mbps up, but latency under load was surprisingly high.

I ran 10 repeated tests and saw roughly:

• Idle latency: ~23 ms
• Download-loaded latency: ~185 ms
• Upload-loaded latency: ~680 ms
• Added latency during upload: ~650+ ms
• Normal HTTPS requests while uploading could take around 2 seconds

The results were very consistent across the runs rather than being a single outlier.

More concerning, the connection only stayed operational for a few hours after the installation was completed. It now appears to be down completely.

I’m also concerned about the proposed permanent burial route. The temporary fiber currently takes a path across neighboring properties and includes a fairly long section across a paved parking lot. There appears to be alternative routes across grass/dirt that would be shorter and seem much more straightforward for burial.

For comparison, the existing coax reaches the property along the route used by the electric-service poles.

Before Spectrum comes back to repair the outage and/or bury the line, I’d like to understand:

• Is ~600–700 ms upload-loaded latency considered normal on Spectrum’s 100/20 fiber service?
• Is the burial contractor generally able to reconsider the planned route before permanent work begins?
• Should I specifically request a field/construction review given the neighboring properties and paved parking-lot crossing?

I want to get these issues sorted out before a questionable temporary route becomes the permanent one.

maybe somebody here can answer why this is happening.

i was having connection issues with my upload speed. i work from home and this was happening on and off for weeks, it was causing me to disconnect from my software. I go on the spectrum chat and they send a service tech, he replaces the modem, router and coax cable going into the modem.

okay it seems fine, for a day, then on friday it starts disconnecting again. i go back on spectrum chat and it turns out they didnt send the provision signal for new hardware. so they send that and it seems to work for a little bit. its now sunday and i go on chat because the upload speed keeps dropping low and maybe i can figure out why before i go back to work monday. turns out i guess the first tech missed something and they send a new one for this upcoming Tuesday.

anyone have any idea whats causing this, i dont want to have techs constantly coming back to back to my house every week. it actually hasnt even been a week its been 6 days from first time to second time.

also it doesnt seem to be during an outage, the router isn’t blinking red. so some other issue is causing the upload speed to tank. also can’t be congestion because people upload way less than they download. there are probably 100s of people on my area downloading stuff from steam every day in the 10s of gigs or watching 4k YouTube content or whatever. way less people are uploading that much data over the internet.

We are currently seeing an issue that is preventing some customers from accessing their email via spectrum.net. We do not have an estimated time for restoration, but our engineers are actively investigating and working towards a resolution. We apologize for the inconvenience and thank you for your patience.