I am currently on AT&T for everything. I had fiber internet at my old apartment and loved it. Upon moving I learned my new area doesnt have fiber for AT&T yet and unsure if it will receive it anytime in the near future. I was looking at Spectrum's plans but personally remember having bad experiences with it years ago pre-covid. Just kinda wanna hear some input if its worth swapping just for the availability of faster internet again!

So after weeks and weeks of disconnects (the tune of hundreds of outages a day) and 2 tech service in home visits - I call to cancel service. After 45 minutes in the phone with the cancellation dept, they said oh we can’t cancel you because there’s a service downgrade order scheduled for 7/14 and do you’ll need to call back on 7/15. Yeah? No thanks. I already unplugged the modem and started using a new provider 6/26. I’m not wasting my time to go through all that BS yet another day. Cancelled my Spectrum phone service too since the price would increase $50 on that too. Goodbye Spectrum. You can send an RA for your modem.

My Internet promo offer ended last month, and I chatted in to ask about retention offers before I start checking out other providers (Quantum Fiber has great service and deals here in Central Florida).

I used the Chat With Us service in the My Spectrum app a few minutes ago, and the agent’s reply? “LOL BYE”

Had to ask for their supervisor three times because that kind of response just seems wholly unprofessional, and they both tried to play it off as if the agent was trying to answer a different customer. Seems like using Internet slang and all-caps is unprofessional regardless, but sure…

The “member of leadership”s final offer was to recommend purchasing my router to save the $10/month rental fee. I pointed out that purchasing the device outright isn’t an “offer,” but rather something I could have done myself at any point. They had no further offers for me.

Is this really the best that Spectrum can do? “LOL BYE” and you can purchase your router outright??

Quantum Fiber’s offer for my address of 940 Mbps (symmetrical) with hardware included seems like the way I will be going based on my interactions with those Chat agents, but I’m hoping someone at Spectrum will see this message — I’m still flabbergasted that an employee would EVER tell a customer “LOL BYE” under any circumstances. Hopefully another customer won’t have the negative experience I did.

From what I am seeing online, I am not the only person having this issue.

Basically since the heatwave began, my internet has been sluggish to the point that I cannot stream any videos/movies/live TV channels, etc. Internet pages load incredibly slow or not at all. I can't access important parts of certain software that need an internet connection to work.

And don't even get me started on trying to play a video game, haha.

I have turned the router off and on, unplugged, reset. All of the things you are told to do when things like this are happen. My bill is paid... I'm not sure what is going on, but can someone let me know if the heatwave is affecting the internet or is Spectrum just having issues?

TIA.

I have a very new Spectrum modem on my apartment wall. Internet went down a few days ago, but neighboring apartments have Internet. I have reset the unit several times and have rebooted our devices. Still no internet. Modem doesn't even show up on list of options. What else should I try?

Once high split hardware upgrades are done, when can I expect my area to get the provisioned speeds?

Everyday after 10pm I get huge ping spikes while gaming that make it impossible to play. Seeing up to 1000ms sometimes. Comes and goes. Sometimes everyday 3 minutes sometimes every 20 minutes. Started a couple months ago and cleared up for a few days last time there was a service disruption and has been back ever since. Any suggestions? Seems to have started after I upgraded my internet plan from 100mbps to 500.

Hi,

I live in an apartment building that uses Spectrum Community Wi-Fi. The service is included as part of the building amenities, so I do not manage the modem, router, or access points myself.

I’m dealing with a very frustrating issue where the Wi-Fi signal is strong, usually full bars, but the actual internet connection keeps dropping. The connection goes out every 30 seconds to 5 minutes, comes back, and then drops again. This happens repeatedly, especially during busy hours and on weekends.

When I run a continuous ping to Google DNS, I can see the timeouts during the drops. That makes me think this is not a weak Wi-Fi signal issue. It seems more like packet loss, congestion, or an issue with the managed building equipment.

I have already contacted support several times. The problem is that the troubleshooting keeps focusing on signal strength or remote restarts. A remote restart may help for a few minutes, but then the issue comes back. A technician also came out, but the issue was not really identified or resolved.

At this point, I’m honestly frustrated because I keep spending time explaining the same problem, but the troubleshooting does not seem to go beyond basic checks. Since this is Spectrum Community, I cannot access or restart the equipment myself, change router/access point settings, or test directly from the hardware.

Could a Spectrum employee please advise how I can get this escalated to the right team? What specific information should I provide so support can investigate the actual cause instead of treating it like a basic Wi-Fi signal issue?

I’m not trying to be difficult**. I just need a stable connection,** and I’m stuck because this is managed equipment that I cannot troubleshoot myself.

P.S. I do not have physical access to the modem, router, or access points because this is Spectrum Community equipment managed by Spectrum/the building.

Some days I get 40ish mpbs upstream, some days it's like 10. Had a technician out, he changed some splitters out for me, but nothing really changed. Does this have anything with high split upgrades that are hopefully happening in my area?

The symmetrical work was completed in my area around mid-May.

I still don't have symmetrical speeds, and support has no idea what I'm talking about when I ask them.

When should we expect them to "activate" symmetrical speeds? I have a Spectrum modem that supports it already.

I have a property without cable service and dangling coaxial cable in my yard. The cable appears to be clipped to the utility wire and my guess is the cable is attached to a neighbor’s pole, but I’ve got this coax cable on the ground. How can this safely be removed? Will Spectrum do it even if I no longer have the cable service?

For the past three months my internet drops out hundreds of times a day. I've done all the resets and everything else suggested by support. I've even replaced my modem. It came in today and I set it up an its even worse now. Its made streaming a 30 minute show take 43 minutes. I'm at my wits end with this. We've been customers for like 13 years for both my business and my home (same building, separate accounts and yes the problem happens at my business too, just to a lesser extent).

We would like to check on any RCS concerns for your area, could you please send a message over at r/Spectrum_Official with ticket #49967375 please?

Hey mods any updates on this? Been over a day an half an I still don't have access to my RCS chats

FYI this is posted on spectrum mobile and still no response on ETA

I am constantly having connection issues and sometimes the cable channels black out mid show until I change channel then change back. They just installed Att fiber in my neighborhood and offering super good deals. I’m really about to switch I’m so frustrated.

Is their anyway to find out when my area is going to be upgraded to high split internet? Lagrange, Georgia

Is there a way to confirm if my street is eligible for symmetrical yet? A rep I spoke to said my area is eligible but we’d need to replace my modem. I have the ET2251 but when they tried to provision it they said we’d need to replace it? I’m just having some doubts as I was told a month ago that there weren’t any plans to upgrade my street to high split yet.

Split upgrade issues began in my home mid May. I have had two visits from Technicians. I've been to the Spectrum store multiple times. I've gotten new equipment. I've spent more time over the past 6 weeks on the phone with Spectrum attempting to get help than I have spent on the phone with all previous cable/internet providers in my life combined. My cell phones are affected. After being gaslit for weeks regarding cellular and internet issues having zero to do with each other, they were forced to admit they did when our whole area began having cell phone issues last week. I took screenshots for my own records. I am a small business owner and that is unacceptable. I am at the "end of the line" so my service is poor (that's being generous) 90% of the time. I have BEGGED and PLEADED for someone to please do something. What I've heard in return is...there's nothing we can do, this maintenance will be on-going until at least the end of July, your service hasn't been interrupted enough for us to even consider a possible credit and "if I were you I'd leave" from their own employees. Never in my life have I watched a company show more disregard for the terrible situation they've put a customer in. Disgusting behavior from a company and I plan to tell every single person I run into about it. Unless you'd enjoy watching pixelated/frozen TV (when it actually loads), not being able to access your company emails and your cell phone asking "what is 5G/what is data period" DO NOT GET SPECTRUM!