Terrible service since high split "upgrade" almost a month ago.
We had the high split work in my neighborhood carriedat the beginning of June. Ever since we have terrible internet.
This graph shows my internet quality over the last month.
The bar at the bottom is green when the internet is performing as expected.
The bar is red/yellow when there were outages, high latency or packet loss.
The bar is blue when I'm using my failover WAN connection (I plug in my phone when I NEED house wide internet that is stable).
Most of the outages have been relatively short, and scheduled maintenance is fine. The real issue is the unreliable speed and latency. The image clearly shows that my internet has been unstable since the work started on June 4th. Video conferencing is unreliable for teleworking, gaming is impossible and even with buffering ahead streaming is choppy anytime from the afternoon until around 1am.
I've had techs out to my house twice so far, and they both have said that the issue is with the node and the maintenance team is responsible for fixing it, not them. That is fair enough, but I cant get an answer from ANYONE as to when I can expect this to be resolved or if they are even working on it.
I've been promised no less than 6 call backs, and only one person actually called back a week after the promised time. The one guy that called back was from the reliability department, and they have at least been communicative but cant provide any real updates. Even the spectrum leadership team promised me a call back over two weeks ago within 72 hours and it has been total crickets since.
I've talked to my neighbors and they are all experiencing the same thing. It has been over three weeks now and I'm getting incredibly frustrated with the lack of support and even more so the lack of communication.
I know thats a wall of text and a lot of ranting, but is there someone else I should be talking to actually get this addressed in a timely manner?