Feedback about my Support interaction: Chat agent replied “LOL BYE” when I asked about retention offers
My Internet promo offer ended last month, and I chatted in to ask about retention offers before I start checking out other providers (Quantum Fiber has great service and deals here in Central Florida).
I used the Chat With Us service in the My Spectrum app a few minutes ago, and the agent’s reply? “LOL BYE”
Had to ask for their supervisor three times because that kind of response just seems wholly unprofessional, and they both tried to play it off as if the agent was trying to answer a different customer. Seems like using Internet slang and all-caps is unprofessional regardless, but sure…
The “member of leadership”s final offer was to recommend purchasing my router to save the $10/month rental fee. I pointed out that purchasing the device outright isn’t an “offer,” but rather something I could have done myself at any point. They had no further offers for me.
Is this really the best that Spectrum can do? “LOL BYE” and you can purchase your router outright??
Quantum Fiber’s offer for my address of 940 Mbps (symmetrical) with hardware included seems like the way I will be going based on my interactions with those Chat agents, but I’m hoping someone at Spectrum will see this message — I’m still flabbergasted that an employee would EVER tell a customer “LOL BYE” under any circumstances. Hopefully another customer won’t have the negative experience I did.