Store Manger Refused to Refund Mobile Order
I submitted a mobile order for two subs outside the store.
I come in and tell one worker that I wish to customize them in person. I've been doing it for years at other Subway places. She's like whatever.
Manager overhears, comes out of the breakroom to tell me that's not how it's done and it's against policy. We spend five minutes arguing when the subs could've been made. I ask for the original person to make them. She says she will make them for me. By then my mom who was waiting outside comes in and sees what the commotion is about. I try as politely as possible to inform her of the situation.
My mom has a quick temper and gets mad at the woman/manger for having a stick up her behind. They start to argue another minute. Then she asks for a refund. Manager immediately says no. I very politely ask her again that if I could have a refund because my mobile order charged my credit card and I would no longer like to eat at this place and won't be coming back. I tell her that I despise conflicts and I won't be enjoying the food. She again tells me that she will not refund me and then just stares vacantly at me like she's asserting her power/ego. I again tell her that on a couple of occasions, I've had subway orders done incorrectly or with rough looking ingredients and I've had orders voided in 30 seconds.
Again, she refuses. I immediately bust out my camera (lost my cool) and start filming her. She immediately says in a quiet voice that she does not consent to being filmed. And just stares at me again for like another couple of mins. I narrate on the camera the timeline of events and ask her again for the recording whether she will refund me. Again, vacant stare. Another customer comes in, and she immediately starts helping them and just ghosts me.
What do I do in this type of situation? It's not so much about the money. But there was obviously something wrong with this person. In total she spent 10 mins with me, prepared no sandwiches, and refused a 30 second void.