Okay so I need an honest reality check from people who actually work in 3D because I'm in a billing dispute and I want to make sure I'm not actually in the wrong before I escalate anything.
Here's the situation. Client hired me for a 3D cinematic environment. Futuristic city for a music video. We started with a basic grey blockout, placeholder buildings, ordinary architecture, no texturing, no lighting, just layout. That first phase took around 8 hours.
From there the scope expanded, client wanted a bigger space, more futuristic skyscrapers replacing the original buildings, a 4-way street layout, the whole thing to feel like a city 20 years in the future. Then full texturing, shading every building individually with its own unique material, volumetric lighting, atmospheric fog, wet reflective road, moonlit night scene, close to final render quality.
Total hours: 56.
Client is now saying going from 8 hours to 56 is "extremely egregious" and that he felt taken advantage of.
For context, I did warn him on a recorded call that texturing and shading would be the most time consuming part and he said "got it." He also expanded the scope himself on that same call asking for a bigger space and more buildings.
So genuinely asking, is 56 hours for that scope of work normal or am I actually way off? I'd rather hear I was wrong from this community than keep pushing if I'm off base.
For reference the starting point was a grey blockout and the end result is a fully lit, textured, atmospheric night scene. Happy to share images if it helps give context."