
Custom Mount
Has anyone here done business with Katy Rulin/Carlton of Reaper Oddities?
I’m looking for other people’s experiences or advice because I’m starting to feel concerned about a custom piece I commissioned from her. On 6/13, I signed a contract for a custom mount (a dyed black mule deer) and paid 50% down. The contract states the piece would be completed within 45 days, which would put the due date at July 28. (I attached screenshots of the contract)
Almost two weeks ago, I reached out for an update on how it was going because I never heard anything after paying her. She responded saying her policy allows up to 18 months to complete a custom piece. I was not aware of this ‘policy’ when I signed the contract or paid the deposit, and it was not shared with me during our communication prior to my payment through her personal Facebook page. The signed contract I have states 45 days, so I followed up asking for clarification about the difference between the contract I signed and the 18-month policy.
Since then, I’ve sent several messages that have still gone unanswered, though she has been active on Facebook between each message.
I truly do want to give her the benefit of the doubt, and I completely understand custom work can take time. That isn’t the issue and I feel like 45 days is completely adequate time for this simple custom. But the lack of communication with me and the difference between the signed contract and the ‘policy’ she later mentioned are starting to really raise red flags for me.
I paid through Square and had a signed contract, so I at the time believed everything was legitimate. Has anyone else had a similar experience with her or Reaper Oddities? or how should I proceed. Just general advice would be helpful. I’m a very easy person to work with, just clear communication and we are all good. That’s all I ask for. Well anyways Thank you!