Primary care not responding
I recently had surgery through CCN and have been going to physical therapy via CCN as well.
For some reason the VA only authorized 6 visits even though CCN approved 15. I’ve finished my 6 visits and my physical therapist has submitted multiple requests for authorization for more visits with no response.
I called CCN and they told me those approvals come from my primary care team so I need to call them. I have called my primary care and left messages 3 times. Each time the representative tells me I will receive a response in 24 business hours. it’s been three weeks and I haven’t gotten a response and I still don’t have approval for more PT.
I’m wondering who do I contact to escalate this so I can finish my PT? Thanks for any help.
For all of those who have already responded, thanks for the advice. I will contact the patient advocate at my clinic on Monday. I will also contact CCN but I don't expect they will be able to do anything. At one point when I was dealing with another matter I was told by them that even if they authorize something it has to get approved by the VA.