Company giving me a duplicate product as a warranty replacement. Does the consumer's protection act protect me from receiving an unwanted duplicate product?
I submitted a warranty claim for device A, where there was a malfunction & the company accepted the claim. However, the company reached out to me and notified me that the device is discontinued, instead offering me device B instead. Problem is, I already own device B, and I explained to the company that device B is not an appropriate substitute as I already own device B. Instead, I proposed a replacement with device C, which falls in the same lineup as both device A & B, yet the company insists that I go with device B.
Unfortunately, I'm not very well-versed in the legal system, but I'm aware that the consumer protection act is a thing. That being said, must I accept device B as the replacement, or is there something in the consumer protection act (or any other laws) that ensures I a replacement that'd be appropriate for my use case.
E: Device B actually lacks some features device A has, which device C brings back. Their policy states "The replacement will be a new unit of the same model. If the same model is not available, we will replace it with a new model with comparable or better features", though what they define as "better" isn't very clear. Will that have any effect on the outcome?
E2: Device B also has a class action lawsuit, though I doubt that really helps me. Does it show that the company offering device B knows that there's something wrong with it?