Avoid Leevin Ireland : Illegal fine threats, ghosting on complaints, and a nightmare refund process
If you are an international student or a professional moving to Limerick or Dublin, stay away from Leevin Ireland (formerly GL Accommodation). They are a Brazilian-owned company that specifically targets international students and working professionals. I just went through an incredibly frustrating, hectic exit process to get my deposit back, and you need to know how they operate:
Ghosting on Complaints: If you ever raise a legitimate complaint about the house or maintenance issues, they completely ignore you. You get absolutely no replies back for weeks they just ghost you until you give up.
The Housemate Trap: They refused to process my replacement tenant until every single housemate stopped working to email the office, state their deposit share, and attach physical photos of their own bedrooms.
4:55 PM Delay Tactics: They intentionally slow-roll communication. They email you minor, useless questions (like asking for a "room number" in a standard residential house that doesn't have numbers) at the very end of the business day just to reset their response clock.
Illegal Fine Threats: They sent aggressive notices threatening arbitrary financial "penalties" if I wasn't home for an inspection. I locked in a 12 PM – 2 PM window, but the inspector showed up at 5 PM anyway, admitting the company never told him the timings because he was brand new.
The "Licence" Legal Bluff: When asked for an RTB number for my tax credits, they sent a corporate script claiming they use "licence agreements" and are exempt from the Residential Tenancies Act. I checked our Eircode on the official RTB Public Register the house is completely unregistered and operating illegally.
Lengthy Refund Process: Even though my replacement approved his documents, passed the inspection, and paid his deposit weeks ago, Leevin refuses to release my cash until 14 working days after my official move-out date at the end of the month.
They actively rely on international arrivals being unfamiliar with Irish housing laws to exploit them and hold deposits hostage. Stand your ground, get everything in writing, check the RTB register, and avoid Leevin Home at all costs.