u/Comprehensive-Crew-8

I am posting this since I do not know where else I can reach. I have two bank accounts Oaken Financial and PC Money account. I requested $1000 from PC Money account to Oaken. However, it's been more than 3 weeks. The funds are gone from my PC Money account, and Oaken Financial claims they never received the money. What should I do about this? Both are online banks. Customer service on both side do not care and just want to end the call on me. Can someone help with suggestion on how to proceed?

I am in a lot of distress. I need this money to pay for surgery.