u/Comprehensive_Eye_96

Bought a Daikin AC in April 2025. Failed 3 times in 1 year, gas leakage, then compressor failure. Already filed a consumer complaint on consumerhelpline.gov.in. Have all job sheets with me with reasons mentioned.

But here's what I think is the actual legal angle I just found.

Every time I raised a service request, the service centre closed the ticket after 1-2 days and reopened a fresh one. My compressor request was originally raised 7th May. Found out today that ticket is closed and a new one was opened, so Daikin's system shows a 1 day old complaint instead of 14 days old.

This is deliberate. Old tickets expose SLA breaches and repeated failures. Fresh tickets erase that paper trail. I talked to Daikin customer care and they say there is no way to reopen a Closed ticket.

On top of this - service centre kept cancelling warranty visits because they make 0 money on warranty jobs. 4 weeks without AC. 40 degree heat. Kids at home.

Questions for this sub:

1. Does ticket manipulation count as unfair trade practice under Consumer Protection Act?
2. Can I demand full unit replacement instead of repair in consumer court?
3. Does the harassment and mental agony in this heat strengthen my compensation claim?

I wanted real world experiences from anyone who has fought appliance companies in consumer forum.

Bought a Daikin AC in April 2025. Within a year it failed twice - gas leakage first, then compressor gone. Normal warranty nightmare stuff, annoying but whatever.

But here's the thing nobody talks about.

Every time I raised a service request, the official service centre would close the ticket after 1-2 days and reopen a fresh one. So, on Daikin's system it always looks like my complaint is brand new. My compressor request was originally raised 7th May. Just found out today that ticket is closed and a new one was opened, making it look like a 1 day old issue instead of 14 days old.

This is how they avoid accountability. Old tickets show SLA breaches, escalations, repeated failures.

And why were repairs delayed so long? Because the AC was under warranty. Service centre makes 0 money on jobs. So they cancel, delay, send wrong parts, close tickets, anything to drag it out or hope you give up.

40 degree Delhi heat. Kids at home. AC dead for 4 weeks.

If you're dealing with Daikin warranty repairs going nowhere, check whether your original ticket number has changed. Wouldn't surprise me if this is happening to others too.