Insertion needle didn't retract
ETA: I'm not talking about the blue cannula. If you look closely you can see the silver tip of the needle that injects the cannula protruding from the tip. That part is supposed to retract back into the pod.
So, I posted this elsewhere and most people had never heard of this happening, but recently other people are saying that they had the same problem so I'm curious if others have experienced a similar issue recently.
I was scheduled to do a pod change late tonight the next morning, but my site had been irritating me for a while so I decided to go ahead and switch. When I took it off I was bleeding and when I went to throw it away, something poked me. Apparently the needle never retracted 😳 the pink dot was there and the pod worked okish for basal but I skyrocketed after my meal bolus. I contacted Insulet and they offered me a replacement but didn't seem too concerned. I pushed and he offered to have someone call me back, but I never received a call.