u/Conscious-Screen3182

I got a new iPhone 17 recently through Verizon and started noticing random glitches. The screen would sometimes bounce up and down/flashing when opening certain iMessage conversations and it also happened on Facebook occasionally. At first I thought maybe it was just because one specific conversation had a lot of pictures/gifs, but then it happened in other apps too.

I took it to Apple and the phone passed all diagnostics. They basically told me they didn’t know what else to do and replaced the display. The issue STILL happened after that. I even restored the phone as new (not from backup) and it still happened.
I contacted Apple Support again and eventually got escalated to a senior advisor. At one point they told me I’d be able to get a replacement at the Apple Store, so I drove an hour with my 2 kids under 2 just for the store to refuse and basically tell me to get AppleCare+ if I wanted a replacement option. I left super frustrated.

Then Apple Support on the phone told me if I got AppleCare+ they could do an Express Replacement where they mail me another phone and I send mine back.

My husband thinks I should just go with Apple because their replacement phones are heavily tested and probably fine, but my mother-in-law keeps saying she’d rather I get a completely brand new sealed phone because “what if the refurbished one was someone else’s problem phone too.” 😭
I also feel conflicted because my current phone is literally only 3 weeks old. Part of me feels weird replacing such a new phone for a replacement device that could technically be older or previously used by someone else already. I know Apple tests them, but mentally it’s hard not to feel like I’d be “downgrading” in a way even if the replacement works perfectly.

Would you guys trust the Apple replacement device? Has anyone had good experiences with Apple replacement phones?

I got a new iPhone 17 recently through Verizon and started noticing random glitches. The screen would sometimes bounce up and down/flashing when opening certain iMessage conversations and it also happened on Facebook occasionally. At first I thought maybe it was just because one specific conversation had a lot of pictures/gifs, but then it happened in other apps too.

I took it to Apple and the phone passed all diagnostics. They basically told me they didn’t know what else to do and replaced the display. The issue STILL happened after that. I even restored the phone as new (not from backup) and it still happened.
I contacted Apple Support again and eventually got escalated to a senior advisor. At one point they told me I’d be able to get a replacement at the Apple Store, so I drove an hour with my 2 kids under 2 just for the store to refuse and basically tell me to get AppleCare+ if I wanted a replacement option. I left super frustrated.

Then Apple Support on the phone told me if I got AppleCare+ they could do an Express Replacement where they mail me another phone and I send mine back.

My husband thinks I should just go with Apple because their replacement phones are heavily tested and probably fine, but my mother-in-law keeps saying she’d rather I get a completely brand new sealed phone because “what if the refurbished one was someone else’s problem phone too.” 😭
I also feel conflicted because my current phone is literally only 3 weeks old. Part of me feels weird replacing such a new phone for a replacement device that could technically be older or previously used by someone else already. I know Apple tests them, but mentally it’s hard not to feel like I’d be “downgrading” in a way even if the replacement works perfectly.

Would you guys trust the Apple replacement device? Has anyone had good experiences with Apple replacement phones?