u/Conscious-Treat-1749

I’m experiencing the same issue with two Aqara devices in the China Mainland region. This is happening since 2 weeks ago

Hub M1S (FW 4.5.20_0023.0024)

• Shows offline in Aqara app
• Works normally in Apple Home
• LED blinks blue every ~2 seconds
• Reboot temporarily fixes it, but it goes offline again after a few hours
• All child devices also show offline in Aqara app but still work in Apple Home

Video Doorbell G4 (FW 4.0.6_0030.0078)

• Same behavior: offline in Aqara app but fully functional in Apple Home

No changes were made to my router or network setup. Since both devices started showing the issue around the same time, I’m wondering if this could be related to Aqara cloud/China Mainland servers rather than a local network problem.

Update

I removed the M1S hub from the Aqara app and tried adding it again:

• It connects to my 2.4 GHz Wi-Fi without any issues
• It is successfully added to Apple HomeKit
• It works normally through Apple Home

However, during the Aqara setup process, the “Bind Device” step runs for ~60 seconds and then fails with “Failed to Add.”

any has a suggested fix?

Thanks.