u/Consistent-Laugh8176

This might help for those applying to renew their mutilated passport:

• When booking the appointment, piliin niyo yung Renewal (even if the DFA website says that it will be treated as a New application).
• Online niyo na rin pipiliin and babayaran kung mag-papaexpedite kayo ng application niyo (aka faster processing by a few business days for a fee).

On the day of your appointment:

• Bring your mutilated passport AND A PHOTOCOPY OF YOUR PASSPORT'S BIODATA PAGE.
• Bring a photocopy of your valid Government ID. Kung may Driver's License, pwede na yun. Mas gusto nila yung ID na may signature even if sinabi sa website na preferred na National ID yung gamitin.
• Bring a notarized copy of your affidavit. I just used a template I saw online from a Philippine embassy.
  • Make sure to change the dates to whatever year you're editing the file.
  • Change the location as needed.
• Sign the application form there sa office na mismo sa harap ng nag-pprocess. Sasabihin nila kung magssign na. Wag unahan.
• Prepare cash for the penalty fee of 350 pesos (nasa ibang window ito. Gagawin mo ito after ng processing). Wag umasa na may GCash/Maya or card payment.
• They did not get my birth certificate / copy. Nagdala ako just in case pero di kinuha.

Steps (from my experience in Megamall):

1. Scan barcode and get number.
2. Go to processing and wait for your number to be called.
   • Kung may existing/valid visa ka pa sa mutilated passport, sabihin mo sa kanila para ibalik sa'yo after butasan.
3. Go to cashier once done with Step 2 (depende sa branch siguro pero wala na normally number dito so pumila accordingly).
4. After payment, go to Encoding (dito pipicturan ikaw at kukunin ang biometrics). Get a new number from the machine/staff kasi iba na yung numbering system dito.
   • Magdala ng panyo kung pasmado ka. Mahirap mabasa ang fingerprints kung basa ng pawis.
5. Double-check details.
6. Kung magpapadeliver, I think pupunta pa sa courier services na area.

IMPORTANT Notes:

• If lahat ng tao inintindi nang mabuti yung mga requirements, mabilis mapprocess lahat SO DO YOUR PART. Wag feeling main character at pupunta doon na walang photocopies even if sinabi na nga sa website na magdala.
• Simple lang mag-google. Meron din FAQs page ang DFA sa website nila.
• Go to the office only kapag malapit na appointment time mo. Respect other people's timeslots please. Wag pumunta at 10AM kung 3PM appointment mo. Di ka rin naman papapasukin. I saw other people get denied by the guards kasi di pa nila time. KUNG TIME MO, TIME MO NA.