CW PSA - Multiple Report Writer custom reports vanished overnight. How to restore without CW support?
He had 3 critical custom reports that have been in use for a couple of years at our shop vanish from PSA overnight. We know that CW officially "doesn't support" custom reports, but I am broadly concerned:
- Why did they disappear?
- Will it happen again?
- How do we know if anything else got deleted?
Complicated by the factors that we are on-prem and that these are custom reports instead of standard.
When I went to CW support, they told me I had to pay to talk to ProServices.
I understand that custom reports aren't supported, but... it's not about the report, it's about the module. We pay for and absolutely need that functionality. I can build, schedule, and troubleshoot my own reports; I just need the platform to not randomly delete them.
Has anyone seen this before? Any tips? Totally miserable dealing with CW support these days. Thank you!