I am writing a letter to our DM expressing concern about the store I’m at. Our store manager has told me that if I am helping customers with surveys that I should ask them to check the pharmacy box because our NPS score is so low. Beginning of the month it was at -33! I was helping an older customer by type it out on their phone because they asked me to and he walked up to me and asked if I checked pharmacy even tho I only helped them at photo. He also is looking at only me to get the scores for the pharmacy and i am a shift lead!
Also the evening CSA doesnt get a break because it’s just one shift lead and a CSA. They don’t care that they are breaking the policy that employees are entitled to their breaks. He won’t even let shift leads take a 15 to eat something on an 8hr shift. And during the day he gets upset when someone who isn’t a favorite asks to take a break. We have a DH come in from 10-4 and he forces the DH to go up front for the 30 minutes because they don’t need a break even tho they are scheduled in the pharmacy.
I also am constantly scheduled against my availability that he approved and he said that once it gets published that there is nothing they can do and that we have to ask if we are allowed to swap a shift before we even find someone to take it.
Am I wasting my time by writing this email? Let me know your thoughts