On 19th April at 11 pm,I ordered cigarette and some soft drinks from the zepto app,as there was Akshay tritiya happening,there was a lot of demand,so i was like ok i will wait for more time as there is more rush on usual days, after 20 mins i called the delivery partner and he said yes he was coming to deliver within 5 mins i receive notifications from zepto that my order was not delivered and they will issue a refund,I was like ok. On 22nd i was supposed to get the refund but didn't got it,so they told me contact my bank with a refund reference number but bank told me as there is no record of it, i reached out to zepto with my order id and all the information but they keep on saying they have refunded the amount,its bank fault and all. They just scammed off