u/Cool-Bluebird4079

I am here, over two weeks from my store closing permanently. I and my team have all been laid off, and our customers have been prepared, as best as we could.
We talk trash sometimes about our interactions, it was how we would vent, but we went above and beyond for our customers, even if we got no commission for it. We built long lasting relationships and built trust with our customers who became our advocates.
In my market USCellular had the highest market share of customers and we felt the loss when the merger happened.
Since our culture varied from TMO culture they did not want a majority of us.
With all this I say:
T-Mobile, I bequeath to you this demographic of customers, they may need a little more help with their services and devices than your target demographic, they may come into the store more than you are used to, and you may know their name when you see them in public, but these customers with all the extra needs are and could be some of the most fiercely loyal customer you will ever have.
Treat them right and take care.

Recently I have seen an upswing in angry calls and interaction from customers about this transition to T-Mobile. It is more so now because some of the pre transition sim swaps were found to not work. Customers have called the store and cussed out me and my associates over the merge and expressed how displeased they were with the information or the lack of information.

If you are one of these and are going to a store or calling the store to yell and complain about the fact that USCellular is now absorbed by T-Mobile, keep in mind the employees at you favorite USCellular store are more than likely to not have a job after July. When you yell at us about how you did not agree to this nor that you wanted it, we are there with you. The only difference is that you will have service after you are moved from USCellular, once we are moved we are unemployed.

his has been my PSA