r/USCellular

If you have uscellular postpaid/contract and you do not remember your Apple ID password, reset it now before your account automatically moves over to t-mobile because it bypasses some kind of security Apple has, and it will lock you out of your phone to where you can't make phone calls or do anything.

I was told that I need to move my account of of US Cellular but I have no clue where.

Currently have 4 prepaid lines, total bill under $150, have and use Hotspot.

My usage:

Line 1 under 5gb

Line 2 & 3 under 15 gb

Line 4 under 18gb, this line must have Hotspot.

All Android devices fully owned and unlocked.

I must be able to port phone numbers. Line 1 is due for new phone but I can buy is separately.

Lines 2, 3 and 4 are used internationally but special provision not required.

Debating Att and tmobile.

Zero warning. No texts, no emails, nothing. My phone just rebooted, and I had to go through the whole activation process with T-Mobile. Right in the middle of the work day. I'm absolutely furious with these assholes. They've handled this whole process terribly from the start.

I have 7 lines on a post paid account most with installments. All are iPhone 14 or above. Also have two tablets. What do I need to do? Will I be automatically moved over to T-Mobile? Will my bill change?

Looks like mine and my families' phones all migrated a minute ago to T-Mobile.

I went from no reception in my home to full 5G+ bars in my living room.
I tried my phone in my bedroom and had no signal which is a little confusing.

T-Mobile app loaded on my S22 Ultra stating here's what to know about your account migration, yet when I clicked the link, I got page cannot be found.

I'm guessing there's still some hick ups with the service and T-Mobile are working on it.

Speed test in my living room was 195Mbps down, 45Mbps up which was crazy for cell service since I typically get 0.5Mbps lol

I just walked out of my job and I recommend everyone do the same. They changed our severance amount and it doesn’t even equal a full size check. Customers are rude every single day and I couldn’t put up with it. If you’re able to, don’t waste ur time at this company.

I tried filling out the experience survey US Cellular has been nagging me about, because I wanted them to know how disappointed I am in their service since the merger. When it gets to the (presumably) last page where it asks you to either enter contact information or check the box that you don't want to be entered into the drawing, YOU CAN'T CHECK THE BOX. I don't want to fill out that form, because I know the information will be sold. The "cash" reward is likely a gift card for their service anyway. Something I don't plan to continue for much longer.

Whether it's intentional or not, this is just another indicator that US Cellular/T-Mobile have no real interest in what we think. Data service declined noticeably since the merger, then again after they did whatever they did with the towers.

Hey everyone, I’m looking for some sanity check here. I live in Craig County, Virginia (very rural/mountainous), where US Cellular has historically been the only provider that actually works.

Ever since the T-Mobile takeover started moving forward, my service at home has gone to zero. We have 3 people in our house and we all had US Cellular. We’ve gone from reliable bars to 'SOS only' or 'No Service' inside our own house. Which US Cellular did have to send us a signal booster that helped out tremendously, but now my father in law has to go out on the back porch just to make a call or send a text and he sometimes even has to drive up the road. My husband and I have newer phones and we are constantly walking around with our phones up in the air just looking for a signal. And if I want to make a phone call in the house I have to set my phone over by the window and put my headphones in to be able to walk around. And I do admit US Cellular was not the best in the past, but they did send us a signal booster A couple years ago and it was a game changer, although it does not work anymore.

Is anyone else—especially in rural areas or 'middle market' towns—seeing their service get gutted as T-Mobile integrates the v a temporary 'tower upgrade' thing or are they just leaving rural customers in the lurch? Would love to hear if this is happening nationwide or just in my neck of the woods...

I worked for T-Mobile years ago when that huge working off the clock settlement happened. As assistant managers who signed a salary contract that they took away- they still have teams and email on my personal phone. I am harassed off the clock in a daily basis. I think we have a legal case. Does anyone else?

While some of us have secured internal transfers, other of us lined up new jobs, and others unsure of what to do next- a decent amount of COR employees are at risk of losing their jobs.

If you come in bitching about something we can't control or help with, expect the rep to not care. A good amount of us have nothing to lose.

Three times this week I've had customers come in explaining that they were "ready to bitch," and we've had a couple escalations and people blaming us (yes, literally my associates) for the bullshit T-Mobile is doing

Spend money at this awful company.

My phone has been fully paid off for years yet I can't sell it because I stopped using their service.

Maybe don't try to charge me $160 for a single line you thieves

Not one of the biggest agents, but survived 30 years.

Thank you to the greed of TDS and LT for helping make this happen.

Good luck to everyone going through this right now.

i really don’t know much about the switch but does my phone switch automatically and do i keep my same phone number?

Hey guys I just wanted to reach out because we have been getting lots of po’d customers. Agent locations have no access to USCC any more. We can’t even do bill pays. We are having to send them to corp store and we apologize sooooo much! Since we lost everything may 1st we have literally had to send almost everyone away. If they aren’t Tmobile or getting their port pin. We literally can’t do anything. We are so sorry we are adding more work to CORP employees. God speed yall.

So I've seen a few posts talking about closures and layoffs, just wanted to put a number to it and get it out there. My store is closing even though we were #1 in the company for last year, and the first few months this year. T-Mobile didn't look at sales numbers, they didn't look at customer reviews. They buttered us COR employees for 8 months, getting us used to tools and processes while we were pulling double duty as US Cellular employees, only to pull the rug and put us out.

I'm just disappointed at how stark the difference is between how US Cellular treated it's employees vs T-Mobile.

It seems like Downdetector is confirming that there are widespread reports of US Cellular not working this morning. I can't make calls at all but can still send text messages. I don't see anyone addressing this, does anyone know the potential cause of the outage? And if it is worth trying to contact customer service? I'm unable to call their main number.

When the transition happened everyone got an hourly boost to $19-21 an hr. Are there any plans on them cutting this?