Trying to pay off a cancel account!!!
I have had many issues with Us Cellular to the point where my wife and I transferred to ATT under my parents family plan in April. ATT agree to pay off my wife’s phone ($600ish). In order to do that they sent a ATT rewards card in the mail to pay it off (took months to arrive though). Ive been getting emails and letters in the mail to pay the final bill for US Cellular. I’ve just been waiting for the ATT rewards card to pay it off. Today I called US Cellular to pay off the bill but all numbers I’ve tried they automatically transferred me over to TMobile. T-Mobile cannot find my account because it was already cancelled with US Cellular. I went into a US Cellular (district store) store and at first they also said they cannot look up my account because it was cancelled, after doing some more digging they found my account or like the history of it but on their end it says nothing is due/the balance is 0. The manager at the store thinks I should mail in a check to the Palatine IL 60055, address. I called ATT rewards and they said I should be able to pay the bill in person and there was nothing else they can do about it. I called ATT a few times and one agent told me the US cellular store should be able to “Postdate Payment” the transaction but the manager at the us cellular store said they cannot.
I also recalled US Cellular and it keeps transferring me to TMobile. After a while an T-Mobile agent gave me this number to call US Cellular 8889007678, i called the number but the us cellular agent just ended up transferring me over to T-Mobile saying that all accounts have been transferred over, before the transfer I tried to plead with them that my account was cancelled so it never transferred over. But she just kept saying “you’ll be able to resolve you bill with them” she transferred me and the automated robot asked for my number and I plugged it in and it said that there is no account with that phone number (of course!!) this was very frustrating.
Should I just wait it out? Mail a personal check? Let the bill go to collection?