My shopped account has been deactivated and they made their final decision...
So I've only been a shopper for like 2 or 3 weeks. My first week they paused my account for 24 hours because I didn't realize that I could see where the delivery was going before accepting and accepted and shopped what I thought was an easy order (50 packs of cupcake foils) but after I was done and in my car I saw the delivery was over an hour away in good traffic and it was rush hour with tons of roadwork between where I was and the delivery address. I wasn't going to drive almost 2 hours one way for $23. Not sure why they ordered from a store that far away, there are at least 20 stores between where I shopped and the customer.
Anyway, I had to return the order and they held my account for 24 hours to review it. Since then, everything was great. I wasn't having any issues and the people I delivered to were happy with everything.
So yesterday I went to start and saw my account was deactivated. I checked my email and it said it was due to a fraudulent payment account, accepting and completing batches but not delivering, and frequent canceling of batches.
First, my payments went to the card that THEY gave me. Second, I never completed a batch and didn't deliver it. I would think that's obvious since I never had a customer complaint and Instacart can see my locations when I deliver. And third, I canceled 2 batches because both times I went to get into my car after I accepted the batch and my car wouldn't start (that got fixed and I have done many batches since then).
They told me their decision was final and that they will not to any further emails.
I'm so confused and I am guessing that there isn't anything I can do....
Has anyone else have this happen and some how get their account back?
My husband is currently on short term disability and this was to supplement his lost income so taking this hit SUCKS. I work and would do this after work every day for 3 or 4 hours and 6-8 hours on the weekend. I was making almost enough to cover everything he isn't currently getting in his check right now.