Wesley Financial Group - paid $6,295, ended up doing all the negotiation myself?
Sharing my experience with Wesley Financial Group as a heads up for anyone considering them for a timeshare exit.
I paid $6,295 upfront, expecting them to negotiate my Hilton timeshare cancellation on my behalf. Here's how it actually went, over about 16 months:
The fee is massive for basically no real service. $6,295 is close to the price of a used car. What you actually get for that money is a handful of email templates they draft and ask you to copy, paste, and send yourself, under your own name.
You do all the negotiating. They never contact the other company directly — they just "guide from behind the scenes." Every phone call, every actual back-and-forth with the timeshare company, was me. They even asked me to record my calls and send them the recordings so they could "review" what was said. That defeats the entire point of paying someone to represent you.
They lose track of your case constantly. My case got passed between three different "specialists" over the course of this, each one requiring me to re-explain everything from scratch. One of them repeatedly forgot what had already happened — misquoting offer amounts, claiming they'd sent me information I never received, asking questions I'd already answered in writing days earlier.
They put fabricated information in letters sent under your name. At one point, letters they drafted for me to send claimed my family had "relocated permanently" to another country and "contacted the consulate" there — none of which was true or something I'd ever said. When I pointed this out, their own staff admitted in writing they'd simply misread my file. That claim had already gone out in multiple letters, under my name, before anyone caught it. Separately, they also falsely described a rep at the other company as "rude and unprofessional" — I corrected this once, and the same false claim reappeared in a letter months later.
They don't consider the risk to you. At one point they pushed a letter with aggressive, threatening language — accusing the other company of "illicit business practices" and threatening a "countersuit" — sent under my name. I raised concerns in writing the same day that this could escalate my case into actual legal or collections territory. They kept the language "strong" anyway.
In the end, the resolution that actually worked came from a calmer letter I wrote myself after setting aside their more aggressive draft. When I asked for a refund afterward and laid all of this out in writing, they refused — twice — without ever addressing whether they'd actually done the one thing I paid them for: negotiate on my behalf.
I've since filed complaints with the CFPB, BBB, two state Attorneys General, and the FTC. Posting this mainly so anyone else researching this company can go in with eyes open.