Issues with manuscript proofs
I'm having an issue with a journal right now and am wondering if anyone else has faced this issue before. My submission got accepted last week and I received the proof a few days ago. I was reviewing the proof and saw that all of my citations link to the wrong sources (thank god I noticed) and was unable to change it on the proofing website.
Well, I emailed the journal and asked how I could fix it or whether they would and they apologized and promised to send the updated one. So, today I received the new proof and once again THE CITATIONS ARE WRONG. I seriously don't understand how they messed it up when everything was cited correctly in the manuscript.
Has anyone else had this issue or similar issues with manuscript proofs?