Awful customer service for seniors
Videotron customer service is horrendous. My mother is 79-years old and has been a client of theirs for years. She has a videotron email address and uses it for everything from online banking to keeping in touch with her contacts.
She is moving to an old-folks home, which has cable and internet provided centrally through Videotron. So she has a new videotron account, but it is zero-cost because the building covers it.
They have told her she cannot keep the videotron email address. Not even if we pay a nominal fee. Their only suggestion was to continue paying for internet at her former home, and to keep that account active. Totally bizarre. Barring that, they are telling this senior citizen she will lose her email address and all of her contacts. Absolutely ridiculous.
Thanks for listening to the rant. We have spent hours with customer service and various supervisors to no avail.